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Abigailkahrs's avatar
Abigailkahrs
Reel Rookie
6 years ago
Solved

How to fix an unresponsive Roku remote (won't scroll, select channels, or turn device on/off)

I have the roku streaming stick and my remote won’t allow me to turn it on or scroll between channel options. I also tried using the roku remote app and even on there it will not allow me to choose a...
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  • Jenny2's avatar
    Jenny2
    5 years ago

    My problem turned out to be that it was getting confused with the Roku device in the other room. I unplugged the _other_ Roku, then did the reboot with the one I was trying to fix and it paired fine. I think I had to do it another time, but mostly it’s fine. 

makaiguy's avatar
makaiguy
Community Streaming Expert
6 years ago

Have you tried restarting the device?
Settings > System > System restart
(Or for Roku TV: Settings > System > Power > System restart)

These things are just little special purpose computers. Like their big brothers sometimes you just need to clear things out by restarting them.

If a restart doesn't do it, try pulling the power plug to the device for a minute or so then plugging it back in.

  • Abigailkahrs's avatar
    Abigailkahrs
    Reel Rookie
    6 years ago

    Unfortunately my remote or app won’t allow me to click on settings or anything, really. I tried unplugging for a few minutes and still the same just as well as holding down the reset button on the remote for about 5 seconds and still nothing, unfortunately.