Forum Discussion

MoebiusFan's avatar
MoebiusFan
Channel Surfer
2 years ago
Solved

How do I view Private Messages?

I've received a couple of PM from moderators.  I can see them in my email, but nit in the Roku site.

When I get to the PM screen, all I see is a drop down box to select either Incoming or Sent.  If I click on either option I see my screen refresh but do not see any msgs.  I can create and send a msg, but cannot view it afterwards.

 

I'm using Android with Duck Duck Go browser.

 

Any suggestions?

 

Thanks - Mobiusfan

  • atc98092's avatar
    atc98092
    2 years ago

    PMs are only visible here in the Community forum. You can't see them on a device or on your Roku user account web page. 

    Here in the community there's an icon top right that is just to the left of your user icon that looks like an envelope. Click that to access your private messages. I will say that on some browsers the message window doesn't look the best, such as Chrome that I use. 

4 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    Can you try requesting the desktop site?  There should be an option somewhere in the browser's settings.

  • atc98092's avatar
    atc98092
    Community Streaming Expert
    2 years ago

    PMs are only visible here in the Community forum. You can't see them on a device or on your Roku user account web page. 

    Here in the community there's an icon top right that is just to the left of your user icon that looks like an envelope. Click that to access your private messages. I will say that on some browsers the message window doesn't look the best, such as Chrome that I use. 

    • Emissary35's avatar
      Emissary35
      Roku Guru
      2 years ago

      The message window in private messages is a joke. It's so tiny you can barely read anything and it makes it harder to type out responses. I have to type out my message elsewhere and then copy and paste it into the small chat window. After you submit your message it also deletes all the spaces you put in between your paragraphs to make it look neat.

      So the submitted message here looks like one long run on paragraph jumbled together. Whoever designed it to function this way is a complete idiot and it's absolutely unacceptable that nobody has fixed this. The private message box should be just as large as it is here when replying on forum topics.

      • Chris68's avatar
        Chris68
        Streaming Star
        11 months ago

        And I thought I was the only one trying to figure out how to read that message in a quarter inch of space....😅

        Maybe fix that in the future Roku, it's been several years.