Forum Discussion

nedwitham603's avatar
nedwitham603
Newbie
2 years ago
Solved

Roku Photo Stream doesn’t work

I have read other post about the Roku Photo Stream app not working and the solutions. I have done all the resetting and deleting that was said to fix it and nothing happens. I have a stream set up with photos from my phone, start app, goes to play video/get started and nothing happens after that. I’m starting to think it’s a gimmick or Roku no longer supports the app. Very frustrating 

  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Thanks for posting here in the Roku community, nedwitham603! 

    We appreciate you reaching out about the photo stream features, and we're here to assist you.

    Please note that two options are available for using the photo stream features. Please try both options and see if they make a difference. Whether adding pictures to your Photo Stream or one shared with you by a family member or friend, you can upload photos using a web browser or the free Roku mobile app.

    Web browser

    Open a web browser on your phone, tablet, or computer and use the following steps to create a Photo Stream and upload photos.

    1. Visit photostreams.roku.com
    2. Sign into your Roku account.
    3. Select Create Stream to create a new Photo Stream, or choose an existing stream.
    4. Upload your favorite photos
    5. If desired, customize the name of the Photo Stream
    6. Share the stream with family and friends using the Stream URL or email the link to them directly

    Roku mobile app

    If you have not done so, download and install the Roku mobile app for iOS® and Android™, and then use the steps below to upload photos.

    1. Launch the mobile app.
    2. Tap on the User icon in the top corner
    3. Tap Sign in and enter your email address and password
    4. Select Photo Streams
    5. Select Create Stream to create a new Photo Stream, or choose an existing stream.
    6. Upload your favorite photos
    7. If desired, customize the name of the Photo Stream
    8. Share the stream with family and friends using the URL or email the link to them directly

    Once signed into the mobile app, you can upload directly from the photo gallery to your phone using the following instructions.

    1. Open the photo app on your phone
    2. Choose one or more of your favorite images
    3. Tap the share button and choose Roku to upload the images to any of your Photo Streams.

    After creating your first stream, the Photo Streams channel is installed on your Rou devices, and the screensaver is automatically set to Photo Streams.

    This should resolve the issue you are experiencing; however, if it is still unresolved, please reply, and we will be able to assist you further.

    Thanks,
    Jharra

     

29 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    2 years ago

    Thanks for posting here in the Roku community, nedwitham603! 

    We appreciate you reaching out about the photo stream features, and we're here to assist you.

    Please note that two options are available for using the photo stream features. Please try both options and see if they make a difference. Whether adding pictures to your Photo Stream or one shared with you by a family member or friend, you can upload photos using a web browser or the free Roku mobile app.

    Web browser

    Open a web browser on your phone, tablet, or computer and use the following steps to create a Photo Stream and upload photos.

    1. Visit photostreams.roku.com
    2. Sign into your Roku account.
    3. Select Create Stream to create a new Photo Stream, or choose an existing stream.
    4. Upload your favorite photos
    5. If desired, customize the name of the Photo Stream
    6. Share the stream with family and friends using the Stream URL or email the link to them directly

    Roku mobile app

    If you have not done so, download and install the Roku mobile app for iOS® and Android™, and then use the steps below to upload photos.

    1. Launch the mobile app.
    2. Tap on the User icon in the top corner
    3. Tap Sign in and enter your email address and password
    4. Select Photo Streams
    5. Select Create Stream to create a new Photo Stream, or choose an existing stream.
    6. Upload your favorite photos
    7. If desired, customize the name of the Photo Stream
    8. Share the stream with family and friends using the URL or email the link to them directly

    Once signed into the mobile app, you can upload directly from the photo gallery to your phone using the following instructions.

    1. Open the photo app on your phone
    2. Choose one or more of your favorite images
    3. Tap the share button and choose Roku to upload the images to any of your Photo Streams.

    After creating your first stream, the Photo Streams channel is installed on your Rou devices, and the screensaver is automatically set to Photo Streams.

    This should resolve the issue you are experiencing; however, if it is still unresolved, please reply, and we will be able to assist you further.

    Thanks,
    Jharra

     
    • LizzieP's avatar
      LizzieP
      Newbie
      11 months ago

      None of this worked and I’m having the same issues. Please advise further

    • Brelsi2024's avatar
      Brelsi2024
      Newbie
      2 years ago

      I have done all of this and it is still not working. Please help

      • sarahwagner's avatar
        sarahwagner
        Newbie
        2 years ago

        Did you ever get it working? I have a Roku TV and cannot get the photo stream app to work, it just stays on the screen that says Photo stream. It also doesn't work when I set it as the screen saver. 

    • DeenaGleason's avatar
      DeenaGleason
      Reel Rookie
      2 years ago

      I just added photos to photo stream it's in a very important occasion and I need to be able to see it so I tried to open that on my television through the Roku channel and it says unable to access photo streams what do I do?

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      4 months ago

      Hi rosie5,

      Greetings from the Roku Community!

      We want to investigate the issue you raised with the Photostreams further.

      • Could you elaborate more about your concern?
      • When did the issue start?
      • What troubleshooting steps have you taken so far?

      Looking forward to hearing from you soon!

      Thanks,
      Roku Community Team

      • Thisisdumb33's avatar
        Thisisdumb33
        Channel Surfer
        4 months ago

        RokuJohnB IT'S THE SAME ISSUE THAT HUNDREDS OF OTHER PEOPLE HAVE EXPLAINED IN THIS AND OTHER THREADS. WHY IS YOUR SUPPORT TEAM SO WILDLY INCOMPETENT?