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BumRap's avatar
BumRap
Newbie
2 years ago
Solved

Hotel/dorm function not working

ONLY 1 REPLY??? posted in February of 2023

I have the same issue. It connects says connected I sometimes get it to check connection to get the prompt and that will sit but once I select hotel dorm I get a flash screen with a code for the direct-roku ###### and in less than 5 seconds it is scanning the connection and I cannot log into the direct-roku ##### to connect. the SSID disappears so if I hypothetically had the code to enter it cannot connect. That code even changes so this is a non starter. please provide relevant assistance as this is not following the prescribed solution which are generic at best and ignore the issues reported. All other methods have been tried

3820RW-Streaming Stick 4K

X01700W4S3SX

12.0.0 build 4184-CU

 

 

tv & player wifi
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi BumRap,

    Welcome to the Roku Community!

    Thanks for sharing this information with us, and we'll gladly help you with this. Since this is a network issue, you can follow this troubleshooting step below:

    A network reset is done from the Settings menu.

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select Advanced system settings.
    4. Select Network connection reset.
    5. Select Reset connection.

    Once performed, kindly check to see if you're able to connect to the Hotel/Dorm network and if it resolved the issue. Please keep us posted on how it works.

    All the best,
    Kash

2 Replies

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi BumRap,

    Welcome to the Roku Community!

    Thanks for sharing this information with us, and we'll gladly help you with this. Since this is a network issue, you can follow this troubleshooting step below:

    A network reset is done from the Settings menu.

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select Advanced system settings.
    4. Select Network connection reset.
    5. Select Reset connection.

    Once performed, kindly check to see if you're able to connect to the Hotel/Dorm network and if it resolved the issue. Please keep us posted on how it works.

    All the best,
    Kash

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      8 months ago

      Hi Community Users,

      We are locking this thread because the information may need to be updated.

      If you are still experiencing issues related to the original topic, here are a few steps you can take:

      1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

      2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

      Thank you,
      The Roku Community Team