Forum Discussion

BumRap's avatar
BumRap
Newbie
2 years ago
Solved

Hotel/dorm function not working

ONLY 1 REPLY??? posted in February of 2023 I have the same issue. It connects says connected I sometimes get it to check connection to get the prompt and that will sit but once I select hotel dorm ...
tv & player wifi
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi BumRap,

    Welcome to the Roku Community!

    Thanks for sharing this information with us, and we'll gladly help you with this. Since this is a network issue, you can follow this troubleshooting step below:

    A network reset is done from the Settings menu.

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select Advanced system settings.
    4. Select Network connection reset.
    5. Select Reset connection.

    Once performed, kindly check to see if you're able to connect to the Hotel/Dorm network and if it resolved the issue. Please keep us posted on how it works.

    All the best,
    Kash

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi BumRap,

Welcome to the Roku Community!

Thanks for sharing this information with us, and we'll gladly help you with this. Since this is a network issue, you can follow this troubleshooting step below:

A network reset is done from the Settings menu.

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select Advanced system settings.
  4. Select Network connection reset.
  5. Select Reset connection.

Once performed, kindly check to see if you're able to connect to the Hotel/Dorm network and if it resolved the issue. Please keep us posted on how it works.

All the best,
Kash

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    8 months ago

    Hi Community Users,

    We are locking this thread because the information may need to be updated.

    If you are still experiencing issues related to the original topic, here are a few steps you can take:

    1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

    2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

    Thank you,
    The Roku Community Team