Forum Discussion

Customeradvocat's avatar
Customeradvocat
Reel Rookie
5 months ago

Hotel WiFi setup turn its self off after a few seconds

When is the Roku Express Wi-Fi setup option for hotel going to be fixed?

Using Roku Express in hotel no longer available due the setup screen prompting the user to connect to the Roku Wi-Fi hotspot via a device (phone,tablet,lablet, laptop with browser and internet connection to hotel Wi-Fi) turns it self off after a few seconds.  When user connects their to the Roku Wi-Fi hotpot spot the Roku Express will disconnect the device and the error message is the password is incorrect. Users verify that password is correct which is six digit number on the device in setting for the Roku Wi-Fi Express hotspot provided by Roku Express.

tv & player wifi

3 Replies

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    5 months ago

    Greetings, Customeradvocat.

    Thanks for reaching out to us about having an issue with the hotel's internet. We're here to help.

    Could you please try to reset the network on the device?

    Here's how:

    1. Press the Home button on the Roku remote
    2. Scroll and select Settings
    3. Select Advanced System settings
    4. Select Network connection reset
    5. Select Reset connection

    If the issue persists, please let us know.

    Thanks,
    Roku Community Team

    • Customeradvocat's avatar
      Customeradvocat
      Reel Rookie
      5 months ago

      When is the Roku Express Wi-Fi setup option for hotel going to be fixed?

      The Roku Roku Express Wi-Fi setup option issue is not resolved by reset network connections, restarting, recovery mode, or factory reset as the issue is that the Wi-Fi setup option turns itself off after only a few seconds.

      • easytodobetter's avatar
        easytodobetter
        Roku Guru
        5 months ago

        Customeradvocat 

        This is just chatgpt 4.0, but I believe it's more likely to help than "did you reset it" which is their response to everything and works about 5% of the time.

        1. Power Source Instability

        • Cause: Hotel TVs often cut USB power or reset it frequently.

        • Fix: Plug the Roku into a wall adapter, not the TV’s USB port.

        2. Hotspot Auto-Timeout

        • Cause: The Roku hotspot is designed to turn off quickly if the user doesn't connect in time.

        • Fix: As soon as the Roku shows the password screen:

          • Immediately go to Wi-Fi settings on the phone/tablet.

          • Connect to the “Roku” hotspot using the 6-digit password.

        3. Incorrect Band or Protocol

        • Cause: Some devices have issues with Roku's ad-hoc network (usually 2.4GHz).

        • Fix:

          • Try a different device (if using a phone, switch to a laptop or vice versa).

          • Ensure the device Wi-Fi supports ad-hoc/P2P mode.

        4. Browser Hijack or Redirect Block

        • Cause: The hotel Wi-Fi requires a login screen that some devices or browsers block.

        • Fix:

          • After connecting to Roku hotspot, when prompted, select “I am at a hotel/dorm”.

          • Roku should then detect the captive portal and prompt the external device to finish login.

          • If it doesn’t load, go to http://neverssl.com in the browser after connecting. This usually triggers the captive portal login.

        5. Firmware Bug or Glitch

        • Cause: There may be a bug in the latest Roku firmware.

        • Fix:

          • If they can get access to a regular Wi-Fi network, update the Roku firmware.

          • Go to: Settings → System → System update → Check now.

        6. Use a Travel Router Instead

        • Workaround: If nothing else works, use a travel router like a GL.iNet Mango or TP-Link N300:

          • Connect the router to hotel Wi-Fi and perform the captive login once.

          • Connect Roku to the travel router’s consistent private Wi-Fi.