Hi Jah29m
Welcome to the Roku Community!
Could you tell us more about the issue you have about the concern you're running into? We'd like to know more about how we can help! How long has the issue existed? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can assist you further?
With detailed information, we will be better able to assist you.
Warm Regards,
Lianna
2 x rokus, both brand new both connected fine the first time they were connected to the hotel wireless using the hotel & dorm option. However now that both of them were disconnected for a period of time, neither of them will connect again. They are both in this endless loop when setting up the wireless connection. They first go to "i am at a hotel or college dorm" screen, so i select that, then a screen flashes up for a few seconds with the temporary wireless information to help authentication for the hotel's proxy access. Once that screen flashes up and goes away it shows connected, but you can't access anything on the internet because it's not getting through the proxy at the hotel. This appears to be a long known issue with Roku, and Roku apparently doesn't do anything like a manual process to implement re-authentication for the hotel's proxy. I've tried resetting the network, no dice....tried factory reset, same thing.. all with restarts of the roku in between. All end up with same repeated endless loop with no change or access to internet. These are pretty much paper weights for hotel use.
same problem here. Nothing works. bad developers.
Hello Jah29m,
Thanks for your first post in the Roku Community!
We certainly understand that you are unable to connect to the Hotel network. When using Hotel and Dorm Connect, be sure to travel with the following:
If you are still experiencing the issue, there are a few steps you can take to troubleshoot the problem, follow this link: How to use Hotel and Dorm Connect to connect to the internet
Keep us posted on how it goes.
Regards,
Nimfa
