Forum Discussion

hmraub's avatar
hmraub
Newbie
2 years ago
Solved

Horizontal lines on screen appear and disappear

My tv started getting horizontal lines yesterday. They appear and disappear. Tried unplugging and holding the power button and also tried factory resetting. Neither worked. Any ideas?

  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Hi hmraub,

    Thanks for reporting this issue to us.

    We understand that you're having display issues with your Roku TV, and we appreciate all the troubleshooting steps you have attempted.

    At this point, we suggest contacting your TV manufacturer, as this may be a hardware issue that needs reinforcement with their help. You can refer to this link to directly contact support for your Roku TV.

    We hope this helps. Let us know if you have further inquiries.

    All the best,
    Janadee

1 Reply

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi hmraub,

    Thanks for reporting this issue to us.

    We understand that you're having display issues with your Roku TV, and we appreciate all the troubleshooting steps you have attempted.

    At this point, we suggest contacting your TV manufacturer, as this may be a hardware issue that needs reinforcement with their help. You can refer to this link to directly contact support for your Roku TV.

    We hope this helps. Let us know if you have further inquiries.

    All the best,
    Janadee