Forum Discussion

rukoraf's avatar
rukoraf
Reel Rookie
3 years ago
Solved

Horizontal lines in picture after update

Have you been able to fix this issue?   I am having the same issue with an Element Ruko model E4AA58R
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hello rukoraf 

    Thanks for getting back to us regarding the horizontal lines you are seeing with your Roku TV.

    If you are seeing the lines appear when not using the Roku for streaming content, this would indeed appear to be a hardware related issue. At this time, we would recommend reaching out to the TV manufacturer to see what insight they can provide. 

    You can reach Element support at https://www.elementelectronics.com/support/get-help/ or at 1-888-842-3577.

    Please let us know what you find out and if there is any further assistance we can provide.


    Thanks,
    Danny

rukoraf's avatar
rukoraf
Reel Rookie
3 years ago

yes, this does happen at the main roku page and also on xfinity.  Basically it happens everywhere.

While I agree it could possibly be a hardware issue with the Element TV, I do believe a Roku software could possibly be the cause.  I read other online posts that this occurred after a Roku software update.

Any possibility of Roku software being the issue?

CaroPou's avatar
CaroPou
Newbie
3 years ago

Hello rukoraf 

Have you solve your line issue?

Thanks,

Caroline

  • rukoraf's avatar
    rukoraf
    Reel Rookie
    3 years ago

    This was never resolved.  Took back of TV panel off and everything looked clean and tight.  No issues with wiring.  

    I ended up with giving it away.