Forum Discussion

rcharley's avatar
rcharley
Binge Watcher
9 hours ago
Solved

Home screen nearly blank, icons on left side don't work

Started Friday Oct 24.  Pressed home button, goes to "Home" screen. It is nearly blank. There are 5 icons on left side, none work or do anything The * key for options does nothing. One large tile on ...
home screen
TV & Player settings
  • rcharley's avatar
    rcharley
    8 hours ago

    I tried unplugging the power cord, then pressed the button under the tv's a couple times, plugged back in, turned on tv and now the Home screen is back!  It seems there was an "Update" for an "Even better Home screen" which caused the issue.  Now both TV's are back to full operation!    It would be nice if updates cold be done that work right out of the box!

     

RokuSuzyL's avatar
RokuSuzyL
Community Moderator
9 hours ago

Hi rcharley​ 

It looks like you have an issue with the homescreen of both your TCL Roku TVs. And thanks for sending a photo showing the issue. 

Could you share what troubleshooting steps you have taken so far? In the meantime, try to restart both TVs by pressing Home > Select Settings > Select System > Power (if that option is not there, skip to the next step) > System restart. 

Let us know how it goes!

Roku Community Team

  • rcharley's avatar
    rcharley
    Binge Watcher
    8 hours ago

    Yes, an issue with home screen.  Cannot access Settings, or system>power.  None of the icons on home screen do anything.  All I can do is press power button on remote to get off the home screen. When tv restarts it opens to "Guide" here I can change channels and view live tv.  Both TV's have been restarted several times. Home screen is still "useless".  I have a strong hunch that an update from Roku may have caused this issue. So they may have to fix it!