Hisense Roku TV has no image and sound.
Yesterday my Hisense Roku TV (6Series-58, Software version 14.6.4 build 9916)) worked with the HDMI cables, sent image and sound. This morning the TV stopped showing image and sound.
Troubleshooti...
Forum Discussion
Yesterday my Hisense Roku TV (6Series-58, Software version 14.6.4 build 9916)) worked with the HDMI cables, sent image and sound. This morning the TV stopped showing image and sound.
Troubleshooting done so far:
Switched HDMI cable to multiple different ports -
Tried different HDMI cable - TV switches to new ports, but doesn't show anything
Power Cycled - no new results
System Reset - Settings->System->system reset, no new results
Would prefer not to factory reset since some apps will be difficult to log in
What else can be done? Was this due to a recent update?
Thanks for posting hindresslesbian and Beramaan
We'd like to take a closer look at your issue with the Hisense Roku TV that has no video or audio. We also appreciate the troubleshooting steps you've already tried.
Does this issue occur during TV startup, app launch, or streaming? If during app launch or streaming, does it happen with all apps or specific ones? We'd also like to know what external device is connected to your Hisense Roku TV that causes you to unplug an HDMI cable.
We're looking into it.
Roku Community Team
