Headphones only working on one side
I tried plugging my headphones into my remote for and noticed audio is only coming out from one earphone and not both. Any reason for this and any solution? The headphones work on other devices (ie: ...
Forum Discussion
We're grateful to have you here in the Roku Community, Dogshark!
Thank you for sharing your concern about utilizing the Headphones Mode (private listening) on your physical Roku remote. We'd be happy to suggest some troubleshooting steps.
Have you tried the steps suggested by RokuMary-F above? If not, kindly let us know if those steps make any difference. We also recommend using a different set of headphones.
Please keep us posted on how it goes so we can continue assisting you from there!
Best regards,
Carly
I have tried all the suggestions, and both pairs of headphones work just fine when connected to something else. If you hold the chord slightly out of the headphone jack on the Roku remote both sides work otherwise it's only one side. I have made and tested circuits before for my job. It seems like the problem might be there's not enough areas conducting, or there's a break somewhere in the conducting material that's inside the roku remote headphone jack. It could be a in a weaker area if it bends at all inside the remote. It worked just fine when I first bought the remote, it's like the connection wore out with occasional use which is very frustrating.
Thank you for the added information, Dogshark.
In this case, please provide me with additional details such as follows:
- What Roku device have you paired this remote with?
- Is this the remote that came with this device? If not, where and when did you purchase this?
I'll be looking forward to your update.
Best regards,
CarlyI have paired it with a Roku Express. Its not the original remote that came with. I purchased the remote this year around January or February.
Thanks for confirming, Dogshark.
Rest assured that I will coordinate this with our Support team for additional reinforcement. Please keep an eye on your inbox as I will contact you there to gather the necessary information.
Your continuous patience and understanding as we work on this are highly appreciated.
Thanks,
Carly
