Forum Discussion

jazeelee's avatar
jazeelee
Newbie
12 months ago
Solved

Having issue with error 014.40

tv & player wifi
  • RokuArjiemar's avatar
    RokuArjiemar
    12 months ago

    Hello! jazeelee,

    Thank you for posting in the Roku Community!

    We appreciate you contacting us regarding error message 014.40. We are happy to help.

    If you encounter error codes 14.40 or 14.41, your device uses an incorrect password to connect to Wi-Fi. Please ensure that your password is accurate and re-enter it. For further assistance with your Wi-Fi password, contact your internet provider.

    For additional troubleshooting steps, please see this article: How to fix internet errors and issues on your Roku streaming device.

    Thanks,
    Arjiemar

RokuRhea-V's avatar
RokuRhea-V
Community Moderator
6 months ago

Welcome Cwc500,

Thanks for sharing the troubleshooting steps you've already tried! Just make sure you've got the right name for your wireless network and that the password is typed correctly. Keep in mind that passwords are case-sensitive, so double-check for any mistakes.
Still, having trouble? Keep us posted!

Thanks,

Roku Community Team

Cwc500's avatar
Cwc500
Reel Rookie
6 months ago

Yes. Passwords correct, checked over and over and over and …