Hallmark TV App show ends before it is finished
The hallmark tv app ends a show before it is over. When I go back to finish, I have to watch the entire show again. How can this be fixed? Thank you.
Forum Discussion
Hi everyone,
Thanks for the post.
We're sorry to hear that you're having this experience. I understand that you are having a channel playback issue with Hallmark TV.
Hallmark TV controls and manages all content within their channel. We recommend contacting them directly to follow up for more help. They’ll be able to best assist with any issues and functionality inquiries.
You can reach them here: http://www.hallmarkchanneleverywhere.com/faq.html
We appreciate your patience with this matter.
Best regards,
Mary
You are supposed to be able to watch movies on Hallmark TV app but when watching on the app the next day after premiere, the movie auto advances at the end before the movie you're watching finishes. It's been two weeks now of this and no help from Hallmark TV. Is there anything on Roku that can be done to fix this issue? I just spoke with someone at Hallmark. It's a Hallmark TV everywhere app issue nothing to do with Roku or on their end. Unfortunately they have no idea when it's going to be fixed or why it's taking so long (this is week two), but they are working on it and it's not just on Roku. It's on other playback devices through their app.
Unfortunately, the Channel developer (Hallmark) is the one responsible for fixing the app. (they are the "coders" of the app.).
From other misc. problems throughout the years with Hallmark, they really aren't the quickest to fix things, but with Christmas coming up affecting their holiday programming you would think they would speed this one up.
I saw a few other postings in the Community along the same lines as your posting and these others are also awaiting results. (https://community.roku.com/t5/Discussions/Hallmark-TV-App-show-ends-before-it-is-finished/m-p/744236#M22257). A lot of times, just make sure to do a Manual System Update occasionally before watching the affected Channel/app in case they released a fix requiring a channel update. You can either press the * button on your remote and "check for updates" after highlighting channel, or navigate to Settings..System..System Update (This will update Roku OS and your installed Channel simulataneously).
Best I can offer you at this time.
