Forum Discussion

meemclark's avatar
meemclark
Reel Rookie
12 months ago
Solved

Guest Mode is not working. You cannot click the "Set Checkout Date" button.

We use guest mode for our airbnb, and we cannot get past the main guest mode screen, not able to actually click on the "set checkout date". Not clickable. We did unplug everything and plugged back in, but still can't click to enter checkout dates. Any thoughts on why this would be happening? Thanks so much! 

TV & Player Features
  • RokuJechealR's avatar
    RokuJechealR
    10 months ago

    Hi Community users,

    Thank you for bringing this issue to our attention, and we're sorry for any inconvenience this may have caused.

    Please be advised that our dedicated relevant team is diligently investigating the matter to identify the root cause and implement the necessary fixes in the upcoming weeks.

    We understand the value and importance of delivering high-quality content and services, and we greatly appreciate your patience and understanding while resolving this issue.

     To help with tracking and reference, we'll mark this post as solved.

    All the best,
    Chel

42 Replies

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  • meemclark's avatar
    meemclark
    Reel Rookie
    12 months ago

    I still have not gotten this resolved. We swapped out a Roku in another room and it seems that neither roku works the way it should. Cannot be just us. Can someone from Roku please assist?? Thanks, 

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      12 months ago

      Hi meemclark,

      Thank you for the post!

      We understand you are still having trouble with the Guest Mode feature on your Roku device. Thanks for letting us know about this.

      When you took the steps by swapping the Roku device in another room, did you encounter any error codes or messages? Also, can you confirm if all your Roku devices have the same issue or only this specific device? What Roku device are you using right now that has an issue? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)

      With more detailed information, we'll be able to assist you further.

      All the best,
      Chel

      • Potomaclion's avatar
        Potomaclion
        Reel Rookie
        11 months ago

        We're having the same issue. It does allow to click to the calendar if we unplug/ replug but you have to do this EVERY SINGLE TIME. Which is really inconvenient for guests. Our device is the Roku stick 3810x and all of them are having the same issue.

  • UpsetGuestMode's avatar
    UpsetGuestMode
    Streaming Star
    11 months ago

    Something from a recent update has made all my guest Rokus behave this way too!

    After a few hours/over night the welcome screen is replaced with a half loaded profile screen that does not connect to the internet correctly. A temp fix is to put in a new check out date, then exit guest mode, and it will reboot into the welcome screen once more. This is happening to all five of our units at once in different locations.

     

    PLEASE ROKU CAN YOU FIX YOUR TERRIBLE BUGGY FIRMWARE !

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    12 months ago

    Hi meemclark

    A warm welcome to the Roku Community!

    We are interested in learning more about the problem you are experiencing with the Guest mode feature on your Roku streaming device. Also, thanks for the steps you took to resolve the issue.

    Refer to these questions to better identify the issue you're experiencing:

    • What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
    • Are you encountering any error codes or messages? If so, please send us a screenshot.
    • Is this your first time to use the Guest mode feature?

    For troubleshooting purposes, we recommend restarting your modem and router by unplugging them from the wall outlet for a minute and plugging them back in right after. You can restart your Roku device by doing the same, which will refresh your internet network and Roku device.

    For more tips and troubleshooting steps for this type of issue, visit our Support article on how to turn the guest mode off on your Roku streaming device.

    Please keep us posted, and we'll continue assisting you from there.

    All the best,
    Chel

  • Eric08's avatar
    Eric08
    Newbie
    8 months ago

    I am having the same issue.  Did your problem ever get fixed?  If so, how?