Forum Discussion

stevea555's avatar
stevea555
Newbie
17 hours ago

Full screen ad that I can't exit out of

I exited out of youtube on my roku and got a full screen ad about some sort of sand for kids. I could not exit out of the ad no matter how many times I hit the home button. Is there a way to turn this off, or do I need to find another streaming device?

1 Reply

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator

    Hey stevea555​

    We noticed that your Roku device gets stuck on an ad after leaving the YouTube app. Let's see if this helps:

    Restart your Roku device by unplugging it from the power source for 10 seconds and then plugging it back in.

    Let us know how it goes!

    Roku Community Team