Forum Discussion

edroksense's avatar
edroksense
Roku Guru
3 years ago
Solved

Freevee: After viewing few series on freevee, the next time around to view is asking to sign in

Hello community, After viewing few series on freevee, the next time around to view the next episode it ask me to sign in. I tried many ways after clicking on freevee app and will not proceed to the n...
tv & player wifi
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi edroksense,

    Thanks for keeping us updated!

    We recommend starting here to troubleshoot the channel accessibility issue you're having. Follow these steps below in order:

    1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose "Remove channel."

    2. Next, restart your device from Settings > System > Power > System restart (If you do not see a Power submenu, skip to the next step).

    3. Once your player/TV starts up again, go to "Streaming Channels" on the Home screen and add the channel again.

    Please try doing these steps and see if it helps with what you're experiencing. Please keep us posted!

    All the best,
    Kash

edroksense's avatar
edroksense
Roku Guru
3 years ago

I have tried again today and it can play the video of the starting line up. It will not play to the next episode I want to play. If I go to sign in I will enter my amazon account and enter amazon.com/code.

Is this free or there is a string attached?

 

 

RokuTakashi's avatar
RokuTakashi
Community Moderator
3 years ago

Hi edroksense,

Thanks for keeping us updated!

We recommend starting here to troubleshoot the channel accessibility issue you're having. Follow these steps below in order:

1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose "Remove channel."

2. Next, restart your device from Settings > System > Power > System restart (If you do not see a Power submenu, skip to the next step).

3. Once your player/TV starts up again, go to "Streaming Channels" on the Home screen and add the channel again.

Please try doing these steps and see if it helps with what you're experiencing. Please keep us posted!

All the best,
Kash

  • edroksense's avatar
    edroksense
    Roku Guru
    3 years ago

    Remove channel and re-install channel will not work. It will go back to home screen on freevee.

    In this forum some have signed in  to freevee  gives the same problem, some did not signed in to freevee gives the same result. Some go to amazon prime app to watch is Ok, meaning amazon needs fee to watch.

    My problem : I suppose to watch 20 episodes or more series, after viewing 13 episodes, 4 episodes in a day, the following to watch 14th episode will not play but going back to freevee home screen after two ads is played.

    So far no answer is met yet. No freevee tech support is available to ask. I still needs help. Thanks.

     

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      3 years ago

      Hi edroksense,

      Thanks for keeping us posted!

      Could you confirm to us if you have attempted the provided troubleshooting step? If not, we highly suggest trying it first to see if any difference is observed. This will ensure a proper cache cleanup with the Freevee channel and resolve the ongoing issue of the channel going back to the home screen.

      Please give us updates regarding this matter.

      All the best,
      Kash

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        10 months ago

        Hi Community Users,

        We are locking this thread because the information may need to be updated.

        If you are still experiencing issues related to the original topic, here are a few steps you can take:

        1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

        2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

        Thank you,
        The Roku Community Team