Purchased the streaming stick 4K from Amazon. It doesn’t fit any of the 4 HDMI ports on our TV due to the extra long length of the device. Seems it must be a common problem given the instructions to order a free extender. Problem is that the form to do so states it cannot process the request. Have checked serial number, cleared cookies/ temp files, even tried 3 different devices and different browsers. The problem is with Roku.com not our end. Please advise on how to order, or if these are no longer available so I can return the device before the return window closes.
Hi, this is my first time posting here, and I have an issue of trying to get that free hdmi extender for my 4K Streaming Stick from the website's page itself.
After checking the available threads here with a similar issue, I've already determined that I did in fact put down the correct serial number of my streaming stick from my account page (via copy/paste) and did not include any O's that are meant to be 0's/zeroes. I did everything right but the page suggested that my SN was wrong somehow and that the correct one was on the back of my streaming stick.
The SN on the back of my stick was just the Device ID, which I did put in at first but was given a different kind of error before I copy/pasted the actual SN from my page.
There any way I can contact support directly just to get this free extender Roku supposedly has?
Hi JessiM22,
Thanks for reaching out to the Roku Community.
We're sorry if it caused any difficulties. Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.
Keep us posted with the detail.
Regards,
Nimfa
Hello RokuNimfa-C !
Thank you for taking the time to reach back to me about this flaw. My serial number for my 4K Streaming Stick is X01700L97N9C. Hopefully this should help and that the error itself will be soon fixed for everyone else suffering the same thing.
Hi JessiM22,
Thanks for keeping in touch and providing the additional information.
I have passed along your information to our Support team. They will follow up and assist you through email.
Please stay safe and healthy, we thank you for your patience.
Best regards,
Mary
