Forum Discussion

LexLuthor1's avatar
LexLuthor1
Channel Surfer
4 years ago

Free HDMI Extender. I cannot fill the form. The page have problems

I tried 3 times to fill out the form to request the HDMI extender, but the page is having problems. Please correct this so that we can make the request for the extender as you offer it. Thanks. I nee...
remotes
P300's avatar
P300
Newbie
4 years ago

Hi.. I too am having problems completing the form. I was told by customer support this problem would be resolved a couple days ago. I tried using the SN on my account for linked products by to no avail. Can you assist as I have been trying for a few weeks? Thx

RokuMary-F's avatar
RokuMary-F
Community Moderator
4 years ago

Hi P300,

Welcome to the Roku Community!

Upon checking our support team responded via email recently. Please check your email from our support team, they will be assisting you from there.

Please stay safe and healthy, we thank you for your patience.


Best regards,
Mary

  • rcbarnes's avatar
    rcbarnes
    Newbie
    4 years ago

    I have been trying for a week to order the extender since I get an overheating issue and the page generates an error and tells me to try again later. Is there a way to contact someone so that I can order this?

     

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      4 years ago

      rcbarnes

      Thanks for the post. 

      To claim the free HDMI, please ensure that your Roku device is a Roku Streaming Stick. Did you enter the serial number and not the device ID? For reference, here is how you can find the serial number from the Setting menu, go to Settings > System > About. Lastly, make sure to use the number "zero" instead of the letter "O" when inputting your serial number into the form.

      If you are still unable to claim the free HDMI, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Please provide the serial number of your Roku device.

      Please keep us posted and we'll continue assisting from there if needed.


      Regards,
      Nimfa

      • Kir's avatar
        Kir
        Reel Rookie
        4 years ago

        Hi Nimfa, while I appreciate the reply I take issue with the lack of acknowledgement that the online form contains a coding error and does not work. Yes, I entered the correct serial number, with a 0 not the letter O, for a 4K Streaming Stick. When the device doesn’t fit into the HDMI port, instructions such as those listed to go to settings > system > about are rendered irrelevant- the device cannot be plugged into the port secondary to the excessive length of the device.

        The lack of common sense or critical thinking in response to the multiple consumers encountering this very same error on the web form has lead to our decision to return said unusable device. Timely response that includes accurate information from the OP confers a sense of costumer appreciation and support. That didn’t happen here.

         Consider this case closed ( due to incompetence). If Roku doesn’t want to lose more potential customers, you might want to fix the web form.