Forum Discussion

LexLuthor1's avatar
LexLuthor1
Channel Surfer
4 years ago

Free HDMI Extender. I cannot fill the form. The page have problems

I tried 3 times to fill out the form to request the HDMI extender, but the page is having problems. Please correct this so that we can make the request for the extender as you offer it. Thanks. I nee...
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AvsGunnar's avatar
AvsGunnar
Community Streaming Expert
4 years ago

Kir 

Try using the serial number listed in the online dashboard of your account at https://my.roku.com/account.  Near bottom of page will see your linked devices and serial numbers.

Has been a few problems as of late using the extender page but mainly the page not accepting the serial number.

You can also purchase these extenders in a store (female to male HDMI connection) for a few dollars if you need immediately.  However, since Roku does offer a small one for Streaming Sticks, can understand if you want the free one as offered and advertised.

Tagging RokuMary-F and RokuKariza-D who can perhaps offer additional assistance if the above still does not work you.

 

P300's avatar
P300
Newbie
4 years ago

Hi.. I too am having problems completing the form. I was told by customer support this problem would be resolved a couple days ago. I tried using the SN on my account for linked products by to no avail. Can you assist as I have been trying for a few weeks? Thx

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    4 years ago

    Hi P300,

    Welcome to the Roku Community!

    Upon checking our support team responded via email recently. Please check your email from our support team, they will be assisting you from there.

    Please stay safe and healthy, we thank you for your patience.


    Best regards,
    Mary

    • rcbarnes's avatar
      rcbarnes
      Newbie
      4 years ago

      I have been trying for a week to order the extender since I get an overheating issue and the page generates an error and tells me to try again later. Is there a way to contact someone so that I can order this?

       

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        4 years ago

        rcbarnes

        Thanks for the post. 

        To claim the free HDMI, please ensure that your Roku device is a Roku Streaming Stick. Did you enter the serial number and not the device ID? For reference, here is how you can find the serial number from the Setting menu, go to Settings > System > About. Lastly, make sure to use the number "zero" instead of the letter "O" when inputting your serial number into the form.

        If you are still unable to claim the free HDMI, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Please provide the serial number of your Roku device.

        Please keep us posted and we'll continue assisting from there if needed.


        Regards,
        Nimfa