Purchased the streaming stick 4K from Amazon. It doesn’t fit any of the 4 HDMI ports on our TV due to the extra long length of the device. Seems it must be a common problem given the instructions to order a free extender. Problem is that the form to do so states it cannot process the request. Have checked serial number, cleared cookies/ temp files, even tried 3 different devices and different browsers. The problem is with Roku.com not our end. Please advise on how to order, or if these are no longer available so I can return the device before the return window closes.
Try using the serial number listed in the online dashboard of your account at https://my.roku.com/account. Near bottom of page will see your linked devices and serial numbers.
Has been a few problems as of late using the extender page but mainly the page not accepting the serial number.
You can also purchase these extenders in a store (female to male HDMI connection) for a few dollars if you need immediately. However, since Roku does offer a small one for Streaming Sticks, can understand if you want the free one as offered and advertised.
Tagging RokuMary-F and RokuKariza-D who can perhaps offer additional assistance if the above still does not work you.
Hi.. I too am having problems completing the form. I was told by customer support this problem would be resolved a couple days ago. I tried using the SN on my account for linked products by to no avail. Can you assist as I have been trying for a few weeks? Thx
Hi P300,
Welcome to the Roku Community!
Upon checking our support team responded via email recently. Please check your email from our support team, they will be assisting you from there.
Please stay safe and healthy, we thank you for your patience.
Best regards,
Mary
I have been trying for a week to order the extender since I get an overheating issue and the page generates an error and tells me to try again later. Is there a way to contact someone so that I can order this?
