Forum Discussion

BrookeB's avatar
BrookeB
Reel Rookie
7 months ago

Factory reset without remote

I had lost the original remote to the TV so I bought a replacement remote and it would not pair to the TV, the green light was flashing and the TV said "voice remote pairing" but once it was done the remote still would not work. I had looked up the problem and was told to factory reset the TV but once I did that the remote still would not pair and now I am stuck in the set-up screen. I have tried to hold the reset button to try and repair it but the same problem happened where the light would flash and the message would pop up but nothing happens

remotes

2 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    7 months ago

    Hi, BrookeB,

    Thank you for posting here in the Roku Community!

    We appreciate your time in posting about pairing your Roku remote. To better assist you, could you kindly provide us with some details?

    Specifically, we would like to know what type of Roku remote you are using. If possible, sharing a picture of the remote would be very helpful to do so:

    You can insert images from your computer (this uploads the image to your gallery), from your image gallery (if the image has been approved), or from another location on the web.

    To insert an image in a post:

    1. Start a new post.
    2. Click Photo in the editor toolbar.
    3. Choose one of the image source options and follow the on-screen instructions.

    Additionally, could you tell us when and where you purchased it? We'll wait for your reply, and we look forward to helping you!

    Thanks,
    Jharra

    • BrookeB's avatar
      BrookeB
      Reel Rookie
      7 months ago

      Here is the picture, I had bought it just yesterday (11/27/24) at Walmart