Factory reset without remote

Hi, BrookeB,

Thank you for posting here in the Roku Community!

We appreciate your time in posting about pairing your Roku remote. To better assist you, could you kindly provide us with some details?

Specifically, we would like to know what type of Roku remote you are using. If possible, sharing a picture of the remote would be very helpful to do so:

You can insert images from your computer (this uploads the image to your gallery), from your image gallery (if the image has been approved), or from another location on the web.

To insert an image in a post:

1. Start a new post.
2. Click Photo in the editor toolbar.
3. Choose one of the image source options and follow the on-screen instructions.

Additionally, could you tell us when and where you purchased it? We'll wait for your reply, and we look forward to helping you!

Thanks,
Jharra