Forum Discussion

BlahBlah5's avatar
BlahBlah5
Reel Rookie
3 months ago

Factory reset used roku without previous owners informatiom

None of this works.  At the start, the factory reset shows a remote that has a green light; my remote does not show a green light when you set the reset in the remote.  So I can't go any farther.  Tech is a true PAIN IN THE ASS.

5 Replies

  • atc98092's avatar
    atc98092
    Community Streaming Expert

    Since this is a new thread, we don't know what "this" is. Are you saying you can't get the remote paired after a factory reset? What model Roku do you have? Is your remote a Voice remote or an IR remote? An IR remote will not have a mic button.

    • BlahBlah5's avatar
      BlahBlah5
      Reel Rookie

      My apologies.  I didn't realize I was setting up a new thread.  During a thunderstorm yesterday, I unplugged my smart TV and (pretty old) Roku.  When I powered back up, the "dancing Roku" and blinking light appeared and wouldn't go away.  I  spent about 3 hours fooling around with the various "fixes" suggested by the Roku community, and nothing worked.  I couldn't get rid of the "dancing Roku" and blinking light on the box.  Finally, I gave up and ordered a replacement. 

      If I was a bright engineer working for Roku, I'd devise a message that replaced the dancing Roku with : "I'm broken; order a new one", instead of allowing a customer to waste hours farting around to no avail.  How simple would that be?

      • atc98092's avatar
        atc98092
        Community Streaming Expert

        Unfortunately, not simple at all. :) Without knowing the Roku model number, we don't know how old it is and if failure is likely. But yeah, when the boot screen doesn't continue, and a power cycle doesn't do anything to resolve it, it's possible that even unplugged some EMF from a lightning strike might have caused a problem. 

  • It's a Roku 3 Model 4200X.  I hope the new one lasts as long as this one did.

    • atc98092's avatar
      atc98092
      Community Streaming Expert

      Thanks for that info. The 4200 was released in Mar 2013, so it's now 12 years old. It was a fantastic player in its time, but I can't say I'm surprised it has finally given up. 

      For a new player, the question becomes if an Ethernet port is a requirement for you, of if WiFi is enough. There's only one Roku player with a network port, and that's the Ultra. Even on sale it's still $80. Roku has released two new players, and other than the Ultra everything is now in the Stick form factor. If you have no interest in 4K, the new Streaming Stick is only $20 (on sale). The new Streaming Stick Plus is their entry level 4K player for $30 (on sale), and the older Streaming Stick 4K is still available, which supports Dolby Vision (as does the Ultra).