Forum Discussion

trharper's avatar
trharper
Channel Surfer
5 years ago

Express 4K+ Remote compatible w/ LG TV?

Hi Everyone,

I got my new Express 4K+ a bit early than the planned release date and I hooked it last evening.   My TV is a LG OLED55C7P (manufactured in November 2017).   Going through the setup for the Roku device and associated remote, the ROKU remote does not seem to be fully compatible with the TV.   The setup process plays music and you confirm (or not) that you can hear music and then it appears to attempt a control code to turn off (or perhaps mute) the music.   If the music doesn't stop, you indicate that and then the setup proceeds to a second code, third code, etc.  The setup appears to attempt 6 different codes and then if you have responded that the music can still be heard, it concludes that the ROKU remote cannot control the TV.   

The Roku remote of course can control the ROKU device and its embedded software, but I cannot control TV volume, on/off etc.   Thus, I want to ask...

Is this really the case that a brand new ROKU device won't control a 4 year old TV or did I miss something in the setup?   Is there a ROKU provided list that shows which TVs are compatible?

Possible that new TV control codes for the ROKU will be added over time?

I bought this ROKU device so I could add 4K AppleTV to the TV (seems like I got an LG model before they became compatible with AppleTV...or LG enabled the compatibility).   Just fyi - I've had two other ROKU devices in the past and been pleased with their performance.

thanks so much!!

remotes
  • StreamerUser's avatar
    StreamerUser
    Roku Guru
    5 years ago

    What firmware version+build does the 3941 have right now?

    Make sure you connect the 4K+ directly to the TV for initial setup, and that your AVR/soundbar is turned off (or fully disconnected in some cases), then run the remote setup again.

    Usually more recent model year LG TVs use the second code (TV code 1).

     

    • trharper's avatar
      trharper
      Channel Surfer
      5 years ago

      The 3941X has software version 10.01 build 4146-CR.   

      The remote has firmware rtn.4106 (model RC608)

      I turned off the LG Soundbar, disconnected the HDMI and RJ-45 from the soundbar (i.e. off and disconnected) - still was not able to get any of the LG codes (6 of them) to work.

      Thanks for the suggestions!  (see other reply with regards to Vizio/Goldstar)

  • Tivoburkee's avatar
    Tivoburkee
    Community Streaming Expert
    5 years ago

    Did you make sure it had all the upgrades? Try telling it you have Goldstar or Vizio tv brand. Which uses the same code as your LG. 

    • trharper's avatar
      trharper
      Channel Surfer
      5 years ago

      The 3941X has software version 10.01 build 4146-CR.   

      The remote has firmware rtn.4106 (model RC608)

      I tried the Vizio and Goldstar.   Vizio appeared to work, I was able to turn off /on , control volume.   I thought let me try LG one more time....so I went back to LG...tried it, nothing worked.   Then back to Vizio, and it would not work again.  Very strange.

      Regardless, when it was working with Vizio, it definitely did not turn on the LG soundbar simultaneously with the TV -- thus I would have to dig out the Soundbar remote control to turn it on.   So it seems, I would alway need two remotes regardless....  

      I'll just have to settle with having one more remote.   Appreciate the help.

       

      • StreamerUser's avatar
        StreamerUser
        Roku Guru
        5 years ago

        Have you manually checked for updates to your Roku?  Settings/System/System update/Check now

        Does your C7 have firmware version 06.00.05 (latest firmware)?

        Assume you have CEC enabled in both devices? (SIMPLINK enabled in the C7 and "1-touch play" enabled in your Roku?)

         

  • cjc3039's avatar
    cjc3039
    Reel Rookie
    4 years ago

    I'm having the exact problem using my Express 4K+ remote with both my 2020 Samsung TV and my brother's 2021 LG TV.  Software for the Roku Remote and both TV is up to date. Remote's voice control and channel control work, but turning on/off and volume control don't work. If somebody could tell me the name and model of a couple or more ALL the TVs Express 4K+ features will work with, I'd be very appreciative. Geesh, wouldn't you think Roku would mention the fact that all the remote's features may not work with some TVs....and then give us a list of TVs that will be able to use ALL the remote's features? Sure would save us customers and Roku's customer service reps a lot of time and trouble, not to mention aggravation. This is no way to win friends and influence people. 

    • StreamerUser's avatar
      StreamerUser
      Roku Guru
      4 years ago

      @cjc3039

      You re-setup your remote?  Settings/Remotes & devices/Remotes/<remote name> (In use)/Set up remote for TV control

      • trharper's avatar
        trharper
        Channel Surfer
        4 years ago

        I resetup everything, but finally just gave up.  Volume for my LG+Soundbar never worked.  Sorry to report the bad news.

  • cynb's avatar
    cynb
    Binge Watcher
    2 years ago

    I detest my LG TV. It has been more difficult since day one and constantly logged me out of apps when updating, never added HBO channel for years (may still not be there) though I was able to finally find the AppleTV app and add it to the LG channel line up, but I never watch anything from there. The LG interface is just a right headache, which is not what you want when curling up in bed to watch tv. Beautiful picture, terrible interface. 

    My older Samsung has run flawlessly with the same Roku system as on the LG.

    Which is just to say, you and/or Roku are likely not the problem. I think that is the same Roku system I have (I've had a couple) but I now completely bypass the LG buttons. I pointed the LG channel mgr to my hdmi1 port where my Roku is plugged in, left it there, and only watch thru my Roku now. There is less cursing that way. The only issue I have occasionally is the Roku remote power/volume interface (to LG) sometimes drops off my Roku remote and I have to grab the LG remote to mute, etc. I can't compare that to my Samsung because it has a soundbar and the roku remote won't power up/control those at all (seems that shouldn't be insurmountable, Roku? A rhetorical question.