Forum Discussion

smahoney's avatar
smahoney
Reel Rookie
4 years ago
Solved

express 4k+ initially paired but now stuck on pairing screen

The first time I paired my Express 4k+ out of the box the red light came on on the remote but the tv screen now won't go beyond the pairing screen (after the "get started" screen).  The unit flashes ...
pairing remote
remotes
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
4 years ago

smahoney

Thanks for the post.

Have you tried unplugging your Roku device and re-pairing your remote to see if you are still experiencing the same issue?

For more information about how to pair your remote, visit our Support page here: Fix your remote

Pleae keep us posted what you find out.


Thanks,
Danny

smahoney's avatar
smahoney
Reel Rookie
4 years ago

Yay!  Easy fix.  One of my brand new batteries was dead -straight from the package with a good date.  (FYI-Rayovac) 

Thanks for your reply!