Forum Discussion

MsDisastrous's avatar
MsDisastrous
Newbie
3 years ago
Solved

Error on setup with advanced wireless receiver issue

When I plug it in and startup my Roku Streaming stick asks for preferred language. Then I get “ Missing advanced wireless receiver. The wireless receiver is not detected and must be connected. I’ve t...
TV & Player Setup
  • Itsjake100's avatar
    Itsjake100
    3 years ago

    I fixed my issue. It was the power brick I was using. Probably insufficient power being supplied, kinda like Amazon Fire Sticks where if you have a bad power cable or power brick Android (FireTV OS) will just boot loop…

RokuNimfa-C's avatar
RokuNimfa-C
Retired Moderator
3 years ago

Hi MsDisastrous, 

Thanks for reaching out here in Roku Community. 

Have you tried to plug it into a different HDMI port on your TV? If you still see the issue occurs, kindly provide us with the serial number of your Roku device so we can look into this further. Its serial number or device ID is printed on the bottom or back of the product.

We'll keep an eye on your update. 


Regards, 
Nimfa

  • JKT2's avatar
    JKT2
    Newbie
    3 years ago

    We are having the same issue and have tried multiple HDMI ports.    Where do we send the unit ID number/code for you to troubleshoot?

    Thanks

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Hi JKT2, 

      Welcome to the Roku Community. 

      We appreciate your effort in attempt doing the troubleshooting first on your end. You can post the information here, I'll be able to pass it along to our Support team who can assist you further. If you are not comfortable posting the detail publicly, kindly send me a private message and I'll take it from there. 

      Keep us posted. 


      Regards, 
      Nimfa

      • JKT2's avatar
        JKT2
        Newbie
        3 years ago

        As mentioned on the community board, We have tried all three HDMI ports, and checked all the cable connections but still get the same message.

        Model #3820X SN: S08Y42C4U06H

        Do you have any other suggestions?

        Thanks

  • Pharr031's avatar
    Pharr031
    Newbie
    3 years ago

    Hi Nimfa RokuNimfa-C, 

    We are experiencing this Missing AWR message suddenly. Our roku has been working for a year until now. 

    could you have an associate contact us?

    s/n - 263141404152

    model - 3810X

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      3 years ago

      Hi Pharr031,

      Welcome to the Roku Community!

      We appreciate the information provided about this issue. 

      If your device is outside the warranty period, then we recommend you purchase a replacement USB Power Cable with Long-range Wi-Fi Receiver cable.

      Let us know if this works for you!

      Regards,

      Rey

  • clm1's avatar
    clm1
    Newbie
    2 years ago

    I have 2 Roku Streaming Stick+ with no Advanced Wireless Receiver.  The part that came with my Sticks does not say ROKU and are shorter and less wide that what is pictured in the box instructions. They worked fine until a month ago, now getting the no AWR notice. Hope you can help.

    SN:C137A7570720 Model 3810X

    SN:C13860801383 Model 3810X

     

    Thanks!

    clm1