Forum Discussion

GuylaineM's avatar
GuylaineM
Newbie
3 years ago
Solved

Error Code 022 - wireless receiver not detected

Exact same issue, powered from the wall with the supplied Roku hardware, tried all 4 HDMI ports , factory reset, ensured the plug was in very firmly. Worked fine last night , nothing I do today makes a difference and NOTHING changed till it went into error 022 

tv & player wifi
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi Jotis,

    A warm welcome to the Roku Community!

    We appreciate you letting us know about your conern. Make sure that the Wireless Receiver is securely connected to your Roku device. This is important to ensure proper communication between the devices.

    If you're unsure about the connection, you may want to check the connection cables and make sure they're firmly in place.

    Also, please try unplugging your Roku device and disconnecting it from any power source. After a few seconds, plug everything back in and turn your device back on. This can help to reset the connection and resolve any connectivity issues you may be experiencing.

    If you're looking to learn more about your Roku streaming stick and the long-range wireless receiver, I would suggest checking out Roku's official support website. They have a comprehensive FAQ section that covers a wide range of topics related to Roku devices, including troubleshooting, setup, and more.

    Here's the link to their FAQ page: How to set up your Roku Streaming Stick 4K | Official Roku Support

    All the best,
    Kash

  • RokuMary-F's avatar
    RokuMary-F
    2 years ago

    Hey Community,

    If you're encountering Error 022 or experiencing difficulties with wireless detection on your Roku device, we understand the frustration it can cause. We apologize for any inconvenience this may be causing you.

    If a message on your screen references this error, there are steps you can take to assist, detailed in our FAQ link: "How to enhance the Wi-Fi or wireless internet connection for your Roku streaming device | Official Ro...".

    If you've tried all the necessary troubleshooting steps and still encounter the error, don't hesitate to reach out to Roku Support for further assistance. Our team is here to help and can provide a replacement for the Roku Wi-Fi pod if needed.

    Note: We'll mark this post as solved for visibility and as a reference for other users.

    Thank you for choosing Roku and continued participation in our community. We appreciate your patience and understanding. 


    Best regards,
    Roku Community Team

  • Eddie5's avatar
    Eddie5
    Newbie
    2 years ago

    I also have that problem.  Even using everything supplied in the box.

    I’ve tried unplugging, resetting replacing batteries?, can’t get past the Error 022 page

    ready to return it to Walmart and put the fire stick back on 

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      2 years ago

      Eddie5- Whatever post you were replying to did not get carried along with your post, so we don't know the details of "that problem".

      Roku error 022 is "wireless receiver not detected".  This would typically occur with a Roku Streaming Stick model number 3800 and higher.  The "Long Range WiFi Receiver" for these models is external to the Roku itself and is included in a large bump in the USB power cable. 

      Without a functioning WiFi receiver, a Roku Streaming Stick cannot connect to the internet, nor to its remote.

      Typical causes would be:

      • Trying to use USB cable other than the Long Range WiFi Receiver cable included with the unit to power the Roku.
      • Long Range WiFi Receiver cable not securely plugged in at one end or the other.
      • Defective Long Range WiFi Receiver cable.

       

      • Jotis's avatar
        Jotis
        Reel Rookie
        2 years ago

        I am having the same problem. Here's what I have tried:

        • Ordered and attached the Roku extender
        • Bought another, longer extender, in case it might make the receiver easier to locaate
        • Tried to set it up at least 10 times, connecting, unplugging, and reconnecting everything many, many ties
        • Turned everything on and off
        • Moved my wireless receiver into the same room as the TV
        • Moved the TV out of the cabinet onto a counter
        • Tried using another TV with the same steps as above.

        I have never gotten past the Error Code 022 message. I am ready to smash the thing with a hammer. Or buy a Firestick, although I would rather eat sand than patronize that company.

         

  • Mj1999's avatar
    Mj1999
    Reel Rookie
    2 years ago

    I have owned the roku streaming stick 4k since November 2022 and it just went kaput. I’m wondering if it’s worth trying to replace the long range wireless receiver cable for $20, since the error on the screen is Wireless Receiver Not Detected (even though it is plugged in using the correct wireless receiver cable).  There is no visual damage to the cable or connections. I don’t want to waste $20 if the problem is with the streaming stick and not the cable though. I’m wondering on the likelihood of the long range wireless receiver failing in 22 months versus the streaming stick failing. I have model 3820x. 
    additional information: I have multiple Rokus and have this issue only on this device. In fact, I dug up an old slow Roku 3 and put it on this tv to mollify my 8yo. There was not a lot of stress on the cable since I’m using a HDMI extender/splitter port. 

     

    • Mj1999's avatar
      Mj1999
      Reel Rookie
      2 years ago

      I got a replacement wireless receiver cable for the Roku streaming stick and it’s like a brand new device.  

    • ebass's avatar
      ebass
      Binge Watcher
      2 years ago

      Good Luck with this....I have the same issue and the support here is useless...

    • AvsGunnar's avatar
      AvsGunnar
      Community Streaming Expert
      2 years ago

      Mj1999 

      Personally, I think the potential need to replace this proprietary wireless receiver is a big drawback to this device.  Much prefer the Roku streaming players (non-Stick models) that do not require the use of this cable.

      If you are receiving the "Wireless Receiver not Detected" message, I think you are safe in purchasing the receiver cable to get back up and running again.  Some users find it helpful to also attach a longer extender (USB female to male) in order to relieve the stress of the cable dangling from the back of the TV.

      I was recently fixing a family member's TV and noticed the cable sheathing of the Streaming Stick wearing from the pinch point.  I just placed an extender bought from a local store and attached the Stick so it and the extender rested flat on the lower back of the TV away from the heat. 

  • derricksleezer's avatar
    derricksleezer
    Newbie
    2 years ago

    Brand new box today and it doesn't work and there is no solution posted to issue.  Is this a hardware malfunction and I need to return or why won't this work?  I am using all products supplied in box and I have multiple roku products so this in not my first experience with a roku streaming stick.  Product is Streaming stick 4K. Powerful and portable long-range wifi.  There is no help on website on fixing this issue and appears this is happens a lot.

     

    • renojim's avatar
      renojim
      Community Streaming Expert
      2 years ago

      derricksleezer, if you just bought it and you're getting the "Wireless receiver not detected" message and you're using the USB cable that came with stick (with the "bump" in the cable), return it.  Unscrupulous people have been know to buy a stick, swap out the cable, and return it just to get the cable.  That could be what happened or you may have just got a dud.  I'm no fan of the sticks because of this proprietary, mandatory component.

  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi GuylaineM

    Welcome to the Roku Community!

    Make sure that the Advanced Wireless Receiver is securely connected to your Roku device. This is important to ensure proper communication between the devices.

    If you're unsure about the connection, you may want to check the connection cables and make sure they're firmly in place.

    Also, please try unplugging your Roku device and disconnecting it from any power source. After a few seconds, plug everything back in and turn your device back on. This can help to reset the connection and resolve any connectivity issues you may be experiencing.

    If you're looking to learn more about your Roku streaming stick and the long-range wireless receiver, I would suggest checking out Roku's official support website. They have a comprehensive FAQ section that covers a wide range of topics related to Roku devices, including troubleshooting, setup, and more.

    Here's the link to their FAQ page: How to set up your Roku Streaming Stick 4K | Official Roku Support

    I hope this helps you resolve the issue with the error code 022 on your Roku device.


    Warm Regards,
    Lianna

     

  • Maxwellhammer18's avatar
    Maxwellhammer18
    Newbie
    2 years ago

    I tried both HDMI ports. And a different TV. Same problem. Contacted customer support. They are sending me another wireless receiver. Meanwhile no TV. I already stopped my cable subscription. 

    • ebass's avatar
      ebass
      Binge Watcher
      2 years ago

      How did you contact support

    • Guillen71's avatar
      Guillen71
      Newbie
      8 months ago

      I'm having the same issue how long they say it will take to get your wireless advance receiver 

      • Pierre_L's avatar
        Pierre_L
        Reel Rookie
        8 months ago

        It took a few weeks as the replacement came from overseas.  This fixed the problem though.  Good luck

  • Mrjn1971's avatar
    Mrjn1971
    Reel Rookie
    2 years ago

    Just got 4K streaming stick, have tried it on all the tvs in my house with no luck. I have seen that possibly really shoving the connector into the stick helps.  I have tried and sometimes I'm able to get the 1st screen of setup, but it soon goes away and reverts back to the error 22 screen.  I'm beginning to think I got a dud, must be why it was on sale thru Roku. 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, Mrjn1971

      Welcome to the Roku Community.

      Thanks for flagging this to us, and we're here to help. May we know if you've already activated your Roku Streaming Stick? Also, Can we have a look at the error message prompt you're seeing? An image would be helpful.

      We look forward to hearing back from you.

      All the best,
      Kash

      • Mrjn1971's avatar
        Mrjn1971
        Reel Rookie
        2 years ago

        This is the error I am getting. 

        I also have a streaming stick (non 4K), that I have tried on all my tvsamnd it works perfectly no matter which TV is used.

  • Svan's avatar
    Svan
    Newbie
    2 years ago

    Update- After giving up for a few days I plugged everything back in and it’s working fine? Even my old Roku stick.  
    Thank you all for trying to help me solve this issue.

    My old Roku stick quit working about a week again. I thought something wrong with it so bought a new one. But it won’t connect either .  I have changed all cords and stick.  The message says wireless receiver not detected. 

    • AvsGunnar's avatar
      AvsGunnar
      Community Streaming Expert
      2 years ago

      Svan 

      The 022 error generally indicates an issue with the Wireless Receiver. (the wifi module contained in the proprietary power cable).  Since brand new, just return it for a new one.  If you purchased from Roku, should just be able to go through Warranty. (https://support.roku.com/article/208757058).

      If you bought elsewhere, just take back or arrange for a replacement.

      The Wireless Receiver is needed for network/internet connectivity and for the remote to work.  It looks like the below image in the links (for model 3820/3821).

      https://www.roku.com/products/accessories/usb-power-cable-with-long-range-wifi-receiver-streaming-stick-4k-and-4k-plus#!

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi, Svan

        Thanks for posting here in the Roku Community.

        We acknowledge the issue you've experienced, and we'll gather additional details for us to get a hand on this issue. Could you please tell us the brand and model of your TV?

        Looking forward to your response.

        All the best,
        Kash

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      2 years ago

      You may have recieved a unit where someone had received a unit with a defective long range wifi receiver, bought a new one, swapped the bad receiver for the new one and returned it.

      Try returning for a replacement again. Tell them the long range wifi receptor is deficient so they don't resell it, and keep your fingers crossed that the new one is okay.

    • Banded1's avatar
      Banded1
      Reel Rookie
      2 years ago

      Hello Roku community! I just bought my Roku Streaming Stick 4K, arrived today. As soon as I turned it on it gave me ‘The long range Wireless receiver  cannotbe detected’. I have unplugged it for 60 sec, change different outlets and everything. It still gives me the error. Any help? Thanks !

      • roncline64's avatar
        roncline64
        Newbie
        2 years ago

        I purchased my Roku stick couple hours ago. The stick was missing out of a sealed box. Exchanged it for another one at Walmart. Now I’m getting error. Code 022. Check several sites. This seems to be a big problem. Please help Roku

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      We're grateful to have you here in the Roku Community, Awhalen6952!

      We'd be glad to be of assistance regarding the Wireless Receiver concern you are currently experiencing. 

      Before we proceed, we need to gather further information from you. This includes:

      • Are there any error messages prompted on your screen?
      • What Roku player are you having this issue with? 

      We'll be anticipating your response as we are more than eager to find you with the best resolution possible. 

      Best regards,
      Carly

      • Awhalen6952's avatar
        Awhalen6952
        Reel Rookie
        2 years ago

        Hi,

        Thank you. Yes error 22 then says the wireless receiver is not detected. Brand new Roku streaming stick 4k purchased at Walmart. 

    • drakkoo's avatar
      drakkoo
      Newbie
      2 years ago

      my ruko says the same thing with error 022 , but it is plugged up to a cord 

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        drakkoo, "a cord" or the one with a bump in it?  Something like this:

         

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi Jrnorwood30,

      Thanks for keeping the Roku Community posted!

      We appreciate you for sharing your report about this error you're seeing. I'd like to be of assistance.

      I forward you a PM for further information.

      Thanks,
      Rey

      • Jodie926's avatar
        Jodie926
        Newbie
        2 years ago

        I’ve got the same issue on two Rokus I have. Both of them show error code 22 no long range wireless receiver. Can you please help?

  • malvizo's avatar
    malvizo
    Newbie
    2 years ago

    Hi guys:

    can you tell me how can buy long range wireless receiver for Roku Stick 4K+, I think that this is damage because Roku Stick do not detect and Tv screen show Error 022?

    Thanks!