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GuylaineM's avatar
GuylaineM
Newbie
3 years ago
Solved

Error Code 022 - wireless receiver not detected

Exact same issue, powered from the wall with the supplied Roku hardware, tried all 4 HDMI ports , factory reset, ensured the plug was in very firmly. Worked fine last night , nothing I do today makes a difference and NOTHING changed till it went into error 022 

tv & player wifi
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi Jotis,

    A warm welcome to the Roku Community!

    We appreciate you letting us know about your conern. Make sure that the Wireless Receiver is securely connected to your Roku device. This is important to ensure proper communication between the devices.

    If you're unsure about the connection, you may want to check the connection cables and make sure they're firmly in place.

    Also, please try unplugging your Roku device and disconnecting it from any power source. After a few seconds, plug everything back in and turn your device back on. This can help to reset the connection and resolve any connectivity issues you may be experiencing.

    If you're looking to learn more about your Roku streaming stick and the long-range wireless receiver, I would suggest checking out Roku's official support website. They have a comprehensive FAQ section that covers a wide range of topics related to Roku devices, including troubleshooting, setup, and more.

    Here's the link to their FAQ page: How to set up your Roku Streaming Stick 4K | Official Roku Support

    All the best,
    Kash

  • RokuMary-F's avatar
    RokuMary-F
    2 years ago

    Hey Community,

    If you're encountering Error 022 or experiencing difficulties with wireless detection on your Roku device, we understand the frustration it can cause. We apologize for any inconvenience this may be causing you.

    If a message on your screen references this error, there are steps you can take to assist, detailed in our FAQ link: "How to enhance the Wi-Fi or wireless internet connection for your Roku streaming device | Official Ro...".

    If you've tried all the necessary troubleshooting steps and still encounter the error, don't hesitate to reach out to Roku Support for further assistance. Our team is here to help and can provide a replacement for the Roku Wi-Fi pod if needed.

    Note: We'll mark this post as solved for visibility and as a reference for other users.

    Thank you for choosing Roku and continued participation in our community. We appreciate your patience and understanding. 


    Best regards,
    Roku Community Team

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  • username1231's avatar
    username1231
    Newbie
    2 years ago

    Just got a new device from Best Buy and it’s not detecting the wireless adapter with error 022.

    - The cable is connected using the USB wall adapter

    - Already checked all connections. Plugged and unplugged several times. 

    - Tried different HDMI ports and TVs

    This is definitely broken and will return. I see many people having the same issue, so I will get something else. 

    The supposed solution on this forum doesn’t address the issue. The problem is the cable is not recognized, because it doesn’t work. There’s nothing can be done other than replacing the cable, but that’s too much of a hassle. Better to just return and avoid. 

    • renojim's avatar
      renojim
      Community Streaming Expert
      2 years ago

      I wouldn't be at all surprised if you got one that someone had returned after stealing the working cable and replacing it with their faulty cable.

    • RokuAustin's avatar
      RokuAustin
      Community Manager
      2 years ago

      Hi Violet826! Welcome to the Roku Community.

      You may be having this issue here, "Wireless Receiver Not Detected."

      Try to troubleshoot your wireless signal, but we are aware also that specific Streaming Stick 4K+ devices with the wifi pod extension will need to be replaced.

      If your device is impacted and you need to get a replacement device, contact customer support and they can get the device replaced for you at no charge.

      Hope that's helpful!

  • AHOLMES607's avatar
    AHOLMES607
    Reel Rookie
    2 years ago
    • I am getting this error code often also. Who do I send the the serial number and other information to? Thank you.