Error 009 on one Roku device
As the title states im getting the error code 009 but all my other devices are connected fine to the same router. It’s clearly an issue with the tcl roku tv. I would love a solution because it’s happ...
Forum Discussion
Hello. I am having the same problem. My Roku TV connected to my tablets hotspot, but will not connect to hotspot from my phone. Unfortunately, my tablet gets 2gb of hotspot data, but my phone has 25gb. Both are on my family share plan from MetroPCS. Why does the tablet hotspot work, but not the phones?
Hey there, bmantle1982
It seems you're having trouble connecting your Roku TV to your mobile hotspot. We'd like to look more into this issue. Please provide us with some details.
- Could you tell us what troubleshooting steps you've tried so far?
- Mobile device model/make
- Roku device model, serial number, device ID, and OS version and build. (This can all be found in Settings > System > About)
- Tracker ID (press the Home button 5 times, followed by the Back button 5 times on your Roku remote)
Keep us posted!
Roku Community Team
Hello. I have tried all the standard reset tricks. I have a Onn Roku TV, and a Hisense Roku TV. Neither will connect to the hotspot from my Revvl 7 phone.
I tested the hotspot on multiple other devices. 2 old phones, a tablet, an iPad, and my Xbox one. I was able to use all of these without issue. I streamed a TV show, and did some online gaming for 1 hour on the Xbox, via my mobile hotspot from my phone.
Neither Roku TV will connect to it. TV says last updated 6/5/25. Running version 14.5.4
Any thoughts?
Thanks for the info, bmantle1982
We will investigate this issue further and forward this information to our team. In the meantime, we appreciate your patience as we look into it.
We'll keep you posted!
Roku Community Team
