Error 003 - Can't update software

It is automatically connected to an xfinity wifi that has no cloud. How do I change the wifi?

Correct: 003 is a network error. Removing the device from the user account would be of no help.

Since it's working via an alternate Internet source, that generally points to an issue with your home wireless connection. In particular, if your ISP is a cable company, some of them have been pushing an update to your modem that changes the 2.4 GHz radio mode to G/N Only. Due to a software issue with the modem, Roku devices don't like that setting. Instead, the Mode needs to be set on B/G/N. If your ISP has you locked out of making that change, you need to contact their tech support to get it accomplished. 

Roku respectfully gives you the option to update or replace your Device/software.

Then reminding you in RED Keywording, to relate data underwriting.

K, so my question is, as a continuous issue of training up for free?

What and who do all of us subscribe to?

Tubi, in fact, is hands down on the streaming platform.

yet, Roku has us all running hopefully as strong eh...

Hi laurennb09,

Welcome to the Roku Community!

For this specific error code, we would recommend taking a look at the troubleshooting steps provided by our Support page here: What to do if your Roku streaming device is unable to update software | Official Roku Support

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

Hello! Chayton,

We're thrilled to have you join us here in the Roku Community!

Thank you for contacting us regarding the issue you are experiencing while updating your Roku device. We are glad to help you with this problem.

If your Roku streaming device is stuck on a software update, it is possible that the Roku service may be temporarily unresponsive. If an error code is encountered during an attempt to update the software, wait a few minutes and try again. If Roku is aware of an extended outage, an alert will be displayed near the top of the Roku support site.

If there is no alert and you continue to see the error message after multiple attempts, the update failure is likely the result of a network connectivity issue

Try the steps below to help resolve the problem.

• We suggest that you try restarting both your Roku device and router. This may help to resolve any connectivity issues you are experiencing.
• Do you have cellular data so we can try connecting your device to your hotspot?

Need help fixing a device update problem? Visit our Support page for detailed information here: How to fix Roku streaming device update problems

Please keep us updated on your progress and we will be happy to continue assisting you. We look forward to hearing from you soon.

Thanks,
Arjiemar

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harrison97496 wrote:

My name is Michael Harrison and my Roku streaming device reads error code 003 unable to u update software thru mobile hotspot what should I do? Can anybody please help me?

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Some cell providers restrict data through hotspots. Sometimes, it's based on the size of the download. Sometimes, it's restricting access to certain servers (often those whose purpose is large downloads). And, depending on your plan, you may be throttled to a speed that Roku thinks you're losing connection. Nearly all (if not all) "unlimited" plans still have a high-speed restriction, and throttle the speed after 20-35 GB during the cycle.

Hi Jessyjay11,

A warm welcome here in the Roku community.

Thank you for reaching out to us about the 003 code that is appearing on your TV. We are sorry for any trouble this may have caused. 
Have you attempted to restart your router? If not, we suggest doing so and then checking if the issue persists. We suggest connecting to a hotspot using your mobile device. A hotspot can be beneficial if you experience a temporary network outage. If the problem persists, it would be best to keep working with your internet service provider for further assistance.

Please keep us posted on how it goes.

Thanks,

Anjelie

Welcome and thank you for posting here in the Roku Community, suelarose51!

Thank you for raising your concern regarding this matter. We'd be more than happy to find you the best resolution possible.

Having Error 003 means that your network connection is unstable. Even with having a strong internet connection, fluctuations in speed or signal strength can cause delays or errors like this. We also need to consider how many devices are connected.

Nevertheless, we suggest rebooting your router by unplugging it for about 60 seconds and replugging it again. 

If the error 003 still occurs, we can also try to connect your Roku player to an alternative network connection to see if this will make any difference. Perhaps a mobile hotspot would do.

Please let us know how it goes and we'll continue assisting you from there. 

Best regards,
Carly

Please note that this will result in a complete system reset of your device. Hold the reset button on your Roku until the device turns off and reboots. At this point you will be able to setup the device as if it were new. Also at that point you are able to sign in from a hotel or dorm room. Once you are prompted and log into your Roku account the device will reload all your apps.

I also tried resetting the device. Now I need to re set it up but it won’t let me do anything without updating but it won’t update 🤷🏻‍♂️