Forum Discussion

Dbrick's avatar
Dbrick
Reel Rookie
12 months ago
Solved

Error 003 - Can’t update software on setup

Hi, I am having troubles setting up my Roku tv. When it gives me the error 003, I then select Exit setup and the screen doesn’t show any options. I’ve tried unplugging my router and the tv but still does not work. 

TV & Player Setup
  • RokuJohnB's avatar
    RokuJohnB
    12 months ago

    Hi Dbrick,

    Thanks for keeping us posted, and welcome to the Roku Community!

    We understand you're having trouble updating the software on your Roku TV. No worries; help is here.

    Please try to restart your Roku player or TV system. You can unplug the power cable, wait a moment, and reconnect it, or use the following steps to restart it from the Settings menu.

    1. Press the Home button on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart.

    To restart your router, check the instructions from your internet service provider (ISP) or router manufacturer. In some cases, you can simply unplug it and plug it back in, and in other cases it may require pressing a reset button on the device. If you have previously connected to your router, the streaming device should automatically reconnect. If it is not reconnecting, or if you are setting up your device for the first time, complete the network setup process.

    For reference, you may check out this support article here on how to fix Roku streaming device update problems.

    If the problem still persists, please keep us posted.
     
    All the best,
    John

3 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    12 months ago

    If you can, try connecting to your phone's hotspot just to get past the initial update.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        12 months ago

        Hi Dbrick,

        Thanks for keeping us posted, and welcome to the Roku Community!

        We understand you're having trouble updating the software on your Roku TV. No worries; help is here.

        Please try to restart your Roku player or TV system. You can unplug the power cable, wait a moment, and reconnect it, or use the following steps to restart it from the Settings menu.

        1. Press the Home button on your Roku remote.
        2. Scroll and select Settings.
        3. Select System.
        4. Select Power. If you do not see a Power submenu, skip to the next step.
        5. Select System restart.

        To restart your router, check the instructions from your internet service provider (ISP) or router manufacturer. In some cases, you can simply unplug it and plug it back in, and in other cases it may require pressing a reset button on the device. If you have previously connected to your router, the streaming device should automatically reconnect. If it is not reconnecting, or if you are setting up your device for the first time, complete the network setup process.

        For reference, you may check out this support article here on how to fix Roku streaming device update problems.

        If the problem still persists, please keep us posted.
         
        All the best,
        John