Forum Discussion

lyka_salas's avatar
lyka_salas
Newbie
3 years ago

Don't have access to email saved on Roku account

My former roommate swapped out their Roku with mine for some reason awhile back when we were living together. When they broke off lease and moved out, we were using Roku as per usual, until I wanted ...
Boz's avatar
Boz
Roku Guru
3 years ago

A factory reset should solve your issue.

https://support.roku.com/article/208757008

From the Settings menu

Perform the following steps with your Roku remote or the Roku mobile app.

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Advanced system settings
  5. Select Factory reset
  6. If you have a Roku TV, select Factory reset everything. Otherwise, move to the next step.
  7. Follow the on-screen instructions

--OR--

Using the physical button

Located on the back or bottom of your device, the physical Reset button is either tactile or a pinhole design that requires a straightened paperclip.

Once you locate the Reset button and your Roku device is powered on, press and hold the button firmly for about 10 seconds. When the factory reset is complete, an indicator light or status LED will blink rapidly on most Roku devices.

----------

After the factory reset, you can then set the Roku up from scratch, adding it to YOUR Roku account.

makaiguy's avatar
makaiguy
Community Streaming Expert
3 years ago

lyka_salas-

Also note that, if your old roomie has your Roku it may still be linked to your Roku account and things could continue to be charged to any payment method attached to it.

If you can, I'd suggest you log into your Roku account using YOUR email address as known to your Roku account (not the one your current Roku shows via Settings/System/About) at https://my.roku.com) and do several things:

  • Go to Manage my subscriptions and unsubscribe from your account any subscriptions that you don't wish to continue on this Roku account.
  • IF YOU DON'T INTEND TO LINK THE ROKU YOU HAVE ON HAND TO THIS ACCOUNT, you can go to Deactivate account to cancel this account and unlink any Roku devices from it.  Be sure to unsubscribe from any subscriptions tied to this account BEFORE deactivating the account, as you won't have access to cancel them later.
  • Otherwise, IF YOU DO PLAN TO LINK THE ROKU YOU HAVE ON HAND TO THIS ACCOUNT, scroll down to "My linked devices" and unlink from your account any device you no longer have in your possession.  Any channels and subscriptions on your account will be installed to the Roku on hand after you link it to your Roku account, although you may have to log into them again.

As previously mentioned, to connect the Roku in your possession to a different account, either to your existing Roku account or to a new Roku account you create, perform a Factor reset via the instructions given above by Boz .