Forum Discussion

rainman78's avatar
rainman78
Reel Rookie
3 years ago
Solved

Disney Plus and Search menu not working on Roku ultra

I have a Roku Ultra device and I am using this device in Turkey. Although there is Disney Plus in Turkey, I cannot see it on the channels. Also, the search option does not appear. For such questions in the forum, you have a statement as "NOT Supported in your region". If it is not supported, do not print these logos on the box because these devices can be used in all countries of the world. And I can buy them just for this service. Why do you discriminate regionally? I demand that the search and channels (disney plus etc.) not be restricted. Please do not discriminate and give everyone the support they want.

  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi rainman78,

    Thanks for posting in the Roku Community!

    Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion.

    For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region.

    Currently, Roku Search is available in English in Canada, Ireland, the United Kingdom, and the United States.

    We appreciate your patience with this matter and If you have any other questions or concerns, please let us know.


    Best regards,
    Mary

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi rainman78,

    Thanks for posting in the Roku Community!

    Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion.

    For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region.

    Currently, Roku Search is available in English in Canada, Ireland, the United Kingdom, and the United States.

    We appreciate your patience with this matter and If you have any other questions or concerns, please let us know.


    Best regards,
    Mary

    • rainman78's avatar
      rainman78
      Reel Rookie
      3 years ago

      Thank you for your answer. BUT these answers don't solve my problem? For example, why is the Search menu available in English in Canada, Ireland, the United Kingdom, and the United States? Why only these regions? What is the problem if the search menu is opened to those outside of this region? Likewise, what if Disney+ was in every region? After all, there is a subscription system, anyone can get service from anywhere? I'm getting the device for Disney+ but can't use it because it's "not supported in your region". Then please indicate this in the box. In summary, I regret buying this device. Your explanations are also very sad. I expected you to produce a solution. Kind regards

      • Fedupoftrying1's avatar
        Fedupoftrying1
        Channel Surfer
        2 years ago

        Disney+ supports the following Roku models:

        • Roku 2 (4210X)
        • Roku 3
        • Roku Streaming Stick (3600X, 3800X), Stick+, 4K, 4K+
        • Roku Express, Express+, 4K, 4K+
        • Roku Premiere, Premiere+
        • Roku Ultra, Ultra LT
        • Roku Smart Speaker
        • Roku TV, 2K, 4K, 8K