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Cm314's avatar
Cm314
Newbie
3 years ago
Solved

Device issue arrow buttons will not work and Roku remote app as well

I have same issues!!  So does my sister!  Power and volume work but not the arrow buttons to select!  Its always done this from day one!  Intermittently works but now not working at all besides power and volume!!  

remotes
  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi Cm314,

    Welcome to the Roku Community!

    We understand that you are having a remote issue with the arrow button not responding. We are happy to take a closer look to see how we can help get your Roku remote up and running.

    Have you tried changing the batteries and have you tried re-pairing the remote? We suggest you follow the steps below to check if that resolves the issue:

    1. Press the Home button on your Roku remote
    2. Scroll up or down and select Settings
    3. Select System
    4. Select System Restart to restart the device

    If the issue persists, please refer to the support article here for additional troubleshooting steps: How to fix your Roku voice or simple remote that is not working | Official Roku Support

    Please keep us posted and we'll continue assisting you from there.

     

    Best regards,
    Mary

6 Replies

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    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      3 years ago

      Hi Cm314,

      Welcome to the Roku Community!

      We understand that you are having a remote issue with the arrow button not responding. We are happy to take a closer look to see how we can help get your Roku remote up and running.

      Have you tried changing the batteries and have you tried re-pairing the remote? We suggest you follow the steps below to check if that resolves the issue:

      1. Press the Home button on your Roku remote
      2. Scroll up or down and select Settings
      3. Select System
      4. Select System Restart to restart the device

      If the issue persists, please refer to the support article here for additional troubleshooting steps: How to fix your Roku voice or simple remote that is not working | Official Roku Support

      Please keep us posted and we'll continue assisting you from there.

       

      Best regards,
      Mary

      • Fedup110's avatar
        Fedup110
        Newbie
        3 years ago

        How can we scroll up and down thro settings when remote isn't working?

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      3 years ago

      Hi Cm314,

      Thanks for the note.

      We'd like to take a closer look to see if there's anything else we can suggest to help but we need more details.

      Here are a few questions here to better understand what you're experiencing:

      • When did this issue first start occurring?
      • Do you have the Roku voice remote or Roku Voice Remote Pro (rechargeable battery)
      • Have you tried re-pairing the remote?
      • What are the steps to reproduce the issue you are seeing?

      We also suggest performing the power cycle by unplugging your TV for about 2 minutes. This includes unplugging the HDMI cables from the TV, and the power supply. 

      Please keep us posted and we'll continue assisting you from there.


      Best regards,
      Mary