Forum Discussion

LDH's avatar
LDH
Reel Rookie
5 months ago
Solved

Dailywire and Bentkey disappearing

Is anyone else having problems with Daily Wire and Bentkey being uninstalled from the home screen randomly? Even though I have used both apps in the last few days, these two apps keep disappearing fr...
  • renojim's avatar
    renojim
    5 months ago

    Any app removed from one Roku device will be removed from all Roku devices linked to the same Roku account, so if there's others in your household removing the apps, that would explain it.  Another possibility is that there's devices linked to your Roku account that you're unaware of, possibly because you returned or got rid of a device that's still linked to your Roku account.  Log into your Roku account at https://my.roku.com using the email address that's displayed on your Roku device under Settings->System->About and look at the linked devices.  Remove any that you don't recognize.

renojim's avatar
renojim
Community Streaming Expert
5 months ago

Any app removed from one Roku device will be removed from all Roku devices linked to the same Roku account, so if there's others in your household removing the apps, that would explain it.  Another possibility is that there's devices linked to your Roku account that you're unaware of, possibly because you returned or got rid of a device that's still linked to your Roku account.  Log into your Roku account at https://my.roku.com using the email address that's displayed on your Roku device under Settings->System->About and look at the linked devices.  Remove any that you don't recognize.

  • LDH's avatar
    LDH
    Reel Rookie
    5 months ago

    Thanks for the advice. Someone had access to my account that I had forgotten about and they were deleting the apps after I added them. I logged out of that device and problem solved! 🙂

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      5 months ago

      Hi, LDH 

      I appreciate the update.

      Also, thanks for the help, renojim.

      If you have further concerns or inquiries, feel free to reach out to us or create a new thread here in the Roku Community. We're here to help.

      Thanks,
      Roku Community Team