Forum Discussion

Mmquimby's avatar
Mmquimby
Newbie
2 years ago
Solved

Continuous loop of updating when setting up Roku express

When I connect to WiFi and select English it is in a continuous loop of needing an update. I have reset it 3 times with no luck. It is brand new. 
TV & Player Setup
  • AvsGunnar's avatar
    AvsGunnar
    2 years ago

    Mmquimby 

    Try using a power adapter at the wall if you are currently powering your device via your TV's USB power port. (any 5volt, 1amp phone charger adapter will work).

    If still a no-go, try connecting the Roku Express to a mobile hotspot (if available to you) and see if that gets you past the update.

AvsGunnar's avatar
AvsGunnar
Community Streaming Expert
2 years ago

Mmquimby 

Try using a power adapter at the wall if you are currently powering your device via your TV's USB power port. (any 5volt, 1amp phone charger adapter will work).

If still a no-go, try connecting the Roku Express to a mobile hotspot (if available to you) and see if that gets you past the update.

Missy3's avatar
Missy3
Newbie
2 years ago

This happened to me. AvsGunnar was right. I plugged my Roku box into my tv and it was not enough power. Plugged it into the outlet and it updated and turned on right away. 

thanks AvsGunnar