Forum Discussion

Ayo7's avatar
Ayo7
Newbie
2 years ago
Solved

Connection problem with orbi router

I am having issues with my roku device, because it's not connecting with my orbi router. It worked with my old router but with orbi router not connecting at all.

Pls kindly help me out .GOD  bless you 

tv & player wifi
  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! Ayo7,

    Thank you for your post in the Roku Community!

    We appreciate you contacting us about the issues you are having connecting your Roku device to your new Orbi router. We are pleased to assist.

    If you are having issues with the network connection on your Roku streaming player or Roku TV system, please review the tips below to fix common network issues for your Roku streaming device.

    • Make sure you are using the right network and password. If you don't know the password, please get in touch with your Internet Service Provider (ISP) or the person who set up your wireless network.
    • Check if other devices can connect to the same Wi-Fi network. Check your internet connection using a phone, computer, or tablet connected to the same network. If the other device isn't working, contact your ISP for further help.
    • Restart your Roku device. To restart your device, unplug the power cable, wait a moment, reconnect it, or use the Settings menu.
    • Restart your router. Refer to the steps below for instructions on restarting your modem or router.
    • Test your Wi-Fi signal. Learn how to improve your wireless connection.

    You can connect your streaming device to a mobile hotspot as a temporary workaround to ensure there is no issue with your device.

    If the previous steps didn't fix your internet connection issue and you're comfortable working with networking equipment, you can check out the article with advanced troubleshooting tips and networking features.

    Thanks,
    Arjiemar

  • RokuArjiemar's avatar
    RokuArjiemar
    10 months ago

    Hello! mor10,

    Thank you for posting in the Roku Community!

    A strong internet connection is essential for your Roku device to work correctly. We're excited to help you with any questions or concerns.

    If your router and Roku device support 5GHz, ensure the 5GHz option is enabled in your router's settings. Then, try connecting to the 5GHz wireless network (for example, MyNetwork_5GHz). If you have a mesh router system, note that the 2.4GHz and 5GHz Wi-Fi networks may be combined into a single wireless network.

    When your router automatically selects a wireless channel, it can lead to intermittent or slow connectivity due to undetected interference from other wireless devices. Try turning off this automatic setting on your router and choose a wireless channel manually.

    Use the following steps to determine which wireless channel your streaming device is connected to.

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select Network
    4. Select About
    5. Find the Wireless channel number

    If your Roku device is connected to the 5GHz wireless network (channels 36-165) and you have issues, try changing your router's 5GHz channel. If your router only works on 2.4GHz, use channels 1, 6, or 11, which are the best options in North America. Remember to save the changes after changing the wireless channel and restart your router.

    For more detailed information, please visit this link: Learn about advanced networking features on your Roku streaming device.

    Thanks,
    Arjiemar

3 Replies

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! Ayo7,

    Thank you for your post in the Roku Community!

    We appreciate you contacting us about the issues you are having connecting your Roku device to your new Orbi router. We are pleased to assist.

    If you are having issues with the network connection on your Roku streaming player or Roku TV system, please review the tips below to fix common network issues for your Roku streaming device.

    • Make sure you are using the right network and password. If you don't know the password, please get in touch with your Internet Service Provider (ISP) or the person who set up your wireless network.
    • Check if other devices can connect to the same Wi-Fi network. Check your internet connection using a phone, computer, or tablet connected to the same network. If the other device isn't working, contact your ISP for further help.
    • Restart your Roku device. To restart your device, unplug the power cable, wait a moment, reconnect it, or use the Settings menu.
    • Restart your router. Refer to the steps below for instructions on restarting your modem or router.
    • Test your Wi-Fi signal. Learn how to improve your wireless connection.

    You can connect your streaming device to a mobile hotspot as a temporary workaround to ensure there is no issue with your device.

    If the previous steps didn't fix your internet connection issue and you're comfortable working with networking equipment, you can check out the article with advanced troubleshooting tips and networking features.

    Thanks,
    Arjiemar

  • mor10's avatar
    mor10
    Newbie
    10 months ago

    I had the same problem, and the standard solutions offered did not help.  What happened is that the ORBI RBR50, on its own, decided to put the ROKU stick as a blocked device and anything I did would not unblock it except turn off access control completely.

    What is it in ORBI that decides a device needs to be blocked, or is the ROKU stick doing something that ORBI finds offensive?

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      10 months ago

      Hello! mor10,

      Thank you for posting in the Roku Community!

      A strong internet connection is essential for your Roku device to work correctly. We're excited to help you with any questions or concerns.

      If your router and Roku device support 5GHz, ensure the 5GHz option is enabled in your router's settings. Then, try connecting to the 5GHz wireless network (for example, MyNetwork_5GHz). If you have a mesh router system, note that the 2.4GHz and 5GHz Wi-Fi networks may be combined into a single wireless network.

      When your router automatically selects a wireless channel, it can lead to intermittent or slow connectivity due to undetected interference from other wireless devices. Try turning off this automatic setting on your router and choose a wireless channel manually.

      Use the following steps to determine which wireless channel your streaming device is connected to.

      1. Press Home on your Roku remote
      2. Scroll and select Settings
      3. Select Network
      4. Select About
      5. Find the Wireless channel number

      If your Roku device is connected to the 5GHz wireless network (channels 36-165) and you have issues, try changing your router's 5GHz channel. If your router only works on 2.4GHz, use channels 1, 6, or 11, which are the best options in North America. Remember to save the changes after changing the wireless channel and restart your router.

      For more detailed information, please visit this link: Learn about advanced networking features on your Roku streaming device.

      Thanks,
      Arjiemar