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KRae99's avatar
KRae99
Channel Surfer
3 years ago
Solved

Connecting a new Roku device to an older Roku TV

I just added a Roku 2022 Ultra to a 2018 TCL roku tv (I hoped that it would be less sluggish since the Ultra has more ram), and now I'm stuck in the streaming box hdmi input that I attached the Ultra to, and can't get back to the Roku TV home screen.  The  roku settings for the Ultra do not have a setting that allows you to change inputs, or to specify which input automatically starts when you power off and on, which is available when you are in the main Roku TV home screen.  Any ideas how to get back to the main TV input?  Maybe I should have set it up differently - I connected the Ultra to the TV via hdmi, and the Ultra to the modem via ethernet.  Maybe I should have kept the ethernet going directly to the TV, and then connected the Ultra to the TV via hdmi?  I was afraid if I did that, that the remotes (the new voice pro remotes) would not control both the TV home screen and the Ultra.

By the way, the Ultra did dramatically improve the lag of the streaming channels.  

TV & Player Setup
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi KRae99 

    Thanks for posting in the Community regarding your inquiry about returning to the Home screen on your Roku TV.

    While the Roku Ultra remote can be paired to your Roku TV to control the power and volume, the Roku device remote will not be able to control the HDMI input selection to the Roku TV. In this case you'll need to use the TCL Roku TV remote to return to the Roku TV's Home screen in order to select the appropriate HDMI input that you wish to utilize.

    For more information about how to pair your Roku device remote to control your Roku TV power and volume, you can visit our Support page here: Set up TV controls

    Hope this provides some clarification. If you have any other inquiries in the future, please don't hesitate to ask as we are more than happy to assist you!


    Happy Streaming,
    Danny

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Hi KRae99 

    Thanks for posting in the Community regarding your inquiry about returning to the Home screen on your Roku TV.

    While the Roku Ultra remote can be paired to your Roku TV to control the power and volume, the Roku device remote will not be able to control the HDMI input selection to the Roku TV. In this case you'll need to use the TCL Roku TV remote to return to the Roku TV's Home screen in order to select the appropriate HDMI input that you wish to utilize.

    For more information about how to pair your Roku device remote to control your Roku TV power and volume, you can visit our Support page here: Set up TV controls

    Hope this provides some clarification. If you have any other inquiries in the future, please don't hesitate to ask as we are more than happy to assist you!


    Happy Streaming,
    Danny

    • KRae99's avatar
      KRae99
      Channel Surfer
      3 years ago

      Thanks so much Danny.  Luckily I kept one remote paired to the TV.  However, I get a black screen when I connect to the Ultra from the TV input.  When I set the TV so that it goes to the Ultra automatically when I power up, I reach the Ultra and all of the channels are listed, but any video I play is black (there is sound).  And, when I go back to the TV input, the screen is about 1/5 of its normal size.  I have a new HDMI cable coming, maybe that will solve the problem?

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        3 years ago

        KRae99

        Thanks for your update. 

        It's great that you still have a remote paired with your Roku TV. Did you use the TV remote to access the channel? Have you tried to remove the channel and see if it helps? If you haven't tried it yet, you can remove the affected channel and re-install it. To ensure the process is successful, restart your device before adding the channel back in. If this doesn't help, trying a new HDMI cable is a good step to isolate the issue. 

        Keep us posted on how it goes. 


        Regards,
        Nimfa