Forum Discussion

ShaneLee's avatar
ShaneLee
Newbie
11 months ago
Solved

Closed captioning won't stay off

That works but have to do it every time I turn on the tv

TV & Player Features
  • RokuJechealR's avatar
    RokuJechealR
    10 months ago

    Hi Community users,

    Thanks for posting to the Roku Community!

    We understand you are having trouble with the closed captioning feature on your Roku device that won't stay off, and we're sorry for the inconvenience it has caused.

    Please be advised that most channels and apps contain their own settings and will override the settings in Roku menus. Check inside each channel's settings and turn off captions on each. Some channels have their own caption settings that are separate from the system settings.

    For more information about turning closed captioning on/off, visit our Support page here: How do I enable closed captioning?

    In addition, channel providers manage their content programming, including closed captions and subtitles. Reach out to the channel if changing the captions in the Roku settings does not resolve the issue.

    Please keep us posted on how it goes.

    All the best,
    Chel

     

     

8 Replies

  • Hannah146's avatar
    Hannah146
    Newbie
    11 months ago

    I have the same problem, every time I turn on the TV closed captions is on, even if I had turned them off. 

    • Techoner's avatar
      Techoner
      Newbie
      4 months ago

      What's MOST annoying is the response from Roku a.i./personel. Some of us know how to go to each channel setting and turn off captions and turn off subtitles and YET EVERYONE OF US receives the same copy and paste response. Roku simple needs to fix the problem on your end because it's obvious that all of us are not the problem. FIX IT ! ! !

      • RokuReynan-L's avatar
        RokuReynan-L
        Retired Moderator
        4 months ago

        Hi there, 

        Greetings from the Roku Community!

        We appreciate you letting us know about this. We'd like to look further into this.

        Could you please provide us with the details below?

        • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
        • Tracker ID 

        We'll wait for your response.

        Thanks,
        The Roku Community Team

    • Merlin749's avatar
      Merlin749
      Reel Rookie
      10 months ago

      Me too, been doing it for a week or so. Did a Roku update do this??

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        10 months ago

        Hi Community users,

        Thanks for posting to the Roku Community!

        We understand you are having trouble with the closed captioning feature on your Roku device that won't stay off, and we're sorry for the inconvenience it has caused.

        Please be advised that most channels and apps contain their own settings and will override the settings in Roku menus. Check inside each channel's settings and turn off captions on each. Some channels have their own caption settings that are separate from the system settings.

        For more information about turning closed captioning on/off, visit our Support page here: How do I enable closed captioning?

        In addition, channel providers manage their content programming, including closed captions and subtitles. Reach out to the channel if changing the captions in the Roku settings does not resolve the issue.

        Please keep us posted on how it goes.

        All the best,
        Chel

         

         

    • cajunjob's avatar
      cajunjob
      Reel Rookie
      8 months ago

      Hi,

      Did you ever find a solution to the closed captioning problem?

      Any help would be greatly appreciated.

      Cajunjob