Forum Discussion

ShaneLee's avatar
ShaneLee
Newbie
2 years ago
Solved

Closed captioning won't stay off

That works but have to do it every time I turn on the tv
tv & player features
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi Community users,

    Thanks for posting to the Roku Community!

    We understand you are having trouble with the closed captioning feature on your Roku device that won't stay off, and we're sorry for the inconvenience it has caused.

    Please be advised that most channels and apps contain their own settings and will override the settings in Roku menus. Check inside each channel's settings and turn off captions on each. Some channels have their own caption settings that are separate from the system settings.

    For more information about turning closed captioning on/off, visit our Support page here: How do I enable closed captioning?

    In addition, channel providers manage their content programming, including closed captions and subtitles. Reach out to the channel if changing the captions in the Roku settings does not resolve the issue.

    Please keep us posted on how it goes.

    All the best,
    Chel

     

     

Hannah146's avatar
Hannah146
Newbie
2 years ago

I have the same problem, every time I turn on the TV closed captions is on, even if I had turned them off. 

  • Techoner's avatar
    Techoner
    Newbie
    7 months ago

    What's MOST annoying is the response from Roku a.i./personel. Some of us know how to go to each channel setting and turn off captions and turn off subtitles and YET EVERYONE OF US receives the same copy and paste response. Roku simple needs to fix the problem on your end because it's obvious that all of us are not the problem. FIX IT ! ! !

    • RokuReynan-L's avatar
      RokuReynan-L
      Retired Moderator
      7 months ago

      Hi there, 

      Greetings from the Roku Community!

      We appreciate you letting us know about this. We'd like to look further into this.

      Could you please provide us with the details below?

      • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
      • Tracker ID 

      We'll wait for your response.

      Thanks,
      The Roku Community Team

  • Merlin749's avatar
    Merlin749
    Reel Rookie
    2 years ago

    Me too, been doing it for a week or so. Did a Roku update do this??

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi Community users,

      Thanks for posting to the Roku Community!

      We understand you are having trouble with the closed captioning feature on your Roku device that won't stay off, and we're sorry for the inconvenience it has caused.

      Please be advised that most channels and apps contain their own settings and will override the settings in Roku menus. Check inside each channel's settings and turn off captions on each. Some channels have their own caption settings that are separate from the system settings.

      For more information about turning closed captioning on/off, visit our Support page here: How do I enable closed captioning?

      In addition, channel providers manage their content programming, including closed captions and subtitles. Reach out to the channel if changing the captions in the Roku settings does not resolve the issue.

      Please keep us posted on how it goes.

      All the best,
      Chel

       

       

      • LoveMyR--u's avatar
        LoveMyR--u
        Reel Rookie
        12 months ago

        Hello,

        Sometimes when I turn on/off the closed captioning, the message that appears at the bottom of the screen (CLOSED CAPTIONING IS ON or CLOSED CAPTIONING IS OFF) doesn't disappear. No matter what I do, the message does not go away. It takes up a huge space at the bottom of the screen that blocks the program or picture. Please help. Thank you

  • cajunjob's avatar
    cajunjob
    Reel Rookie
    10 months ago

    Hi,

    Did you ever find a solution to the closed captioning problem?

    Any help would be greatly appreciated.

    Cajunjob