Forum Discussion

Gungus's avatar
Gungus
Reel Rookie
4 months ago
Solved

Can't update software, and the Roku mobile app won't work

So, my Roku remote’s been dead for a few months, and I’ve been using the Roku app and/or the power button on the TV whenever I use it. It was perfectly fine until I went to use the TV and was met wit...
mobile app
OS Update
  • RokuSuzetteL's avatar
    RokuSuzetteL
    4 months ago

    Hey, Alexbhatti99​ 

    Thanks for posting!

    I understand you're having trouble with the OS update because of connectivity problems, and the Roku mobile app isn't working. 

    Please note that the Roku device and the mobile app should be on the same internet connection. If disconnected, replace batteries or consider buying a new remote if faulty, as connecting requires a remote.

    Thanks,
    Roku Community Team 

RokuSuzetteL's avatar
RokuSuzetteL
Community Moderator
4 months ago

Hey, Alexbhatti99​ 

Thanks for posting!

I understand you're having trouble with the OS update because of connectivity problems, and the Roku mobile app isn't working. 

Please note that the Roku device and the mobile app should be on the same internet connection. If disconnected, replace batteries or consider buying a new remote if faulty, as connecting requires a remote.

Thanks,
Roku Community Team