Forum Discussion

cillian_ellis's avatar
cillian_ellis
Newbie
8 months ago

Can't get activation link to set up after factory reset

I just had to factory reset my Roku TV because I was having an issue with having a strong connection but none of my apps recognizing it and refusing to work. Troubleshooting (power cycling, checking for a system update, resetting the TV/router) did not work. 

Unfortunately, factory resetting has also not fixed it. I entered the email address for my Roku account to request the activation code but got an error screen that said I couldn't be reached at that address and no email. My husband also tried making a new account but had the same thing happen. 

I'm not sure what to do from here? At this point my TV is essentially a rock. How do I fix this? It was working fine yesterday. 

15 Replies

  • mkopis's avatar
    mkopis
    Newbie
    8 months ago

    Currently having the same issue. Using a TCL Roku Tv that previously worked fine, brought it to a new apartment, my roommate's roku Tv connected to the wireless internet just fine. I was able to see that I had excellent signal strength but no internet connection before I followed the recommended fix of performing a factory reset and am not locked at the Sign In/ Create Your Account page.

    I get a "We can't seem to reach you" error message when I put in my email and nothing loads when I click activate with QR code. I've tried restarting, unplugging and plugging back in, and factory resetting the TV and have restarted the modem multiple times to no effect.

    I do not have another connection or mobile hotspot to try or another email. This TV is now effectively useless.

  • cc325's avatar
    cc325
    Reel Rookie
    8 months ago

    I called the customer support number & the recorded message says they’re having issues with activation. They’re “aware of it & trying to fix it”. This sucks, I just bought a Roku because my Chromecast started having similar connection issues & now Roku is doing the same. 

      • JdoubleU's avatar
        JdoubleU
        Reel Rookie
        8 months ago

        Same issue and massive wait times on customer support

        3/13/25

  • SpookyHelder's avatar
    SpookyHelder
    Newbie
    8 months ago

    Looks like this is an issue that has recently happened. Wish I knew about it before I factory reset my now flat brick. Hopefully it's a temporary issue, otherwise, there's no way to bypass this, and, yeah, the QR code won't even appear either

  • Returningmytv's avatar
    Returningmytv
    Newbie
    8 months ago

    I am having the same issue on a BRAND NEW TV SET! It says it can't reach me via the SAME E-MAIL I USE TO LOG ON! The wait time for an agent is almost 2 hours. I am in the process of boxing the set back up and returning it to the store as it is unusable. 

    This is entirely unacceptable. How does this company stay in business?

     

  • Cdds1311's avatar
    Cdds1311
    Newbie
    8 months ago

    Exact same issue. It also won't generate a QR code as the other option for sign in. Just loads saying it will and then nothing. We've had Roku streaming sticks for a few years now and suddenly having problems with our devices in the last month for no apparent reason

  • SurferDragon's avatar
    SurferDragon
    Newbie
    8 months ago

    I am having the same issue and I’ve tried everything every message board has suggested. This is frustrating. 

  • JdoubleU's avatar
    JdoubleU
    Reel Rookie
    8 months ago

    Finally got mine to reset. Basically just kept reconnecting to internet until QR code popped up. Good luck wish I had a surefire trick 

  • bryank59's avatar
    bryank59
    Streaming Star
    8 months ago

    Ditto ......I even went through the "recovery mode", but it still brought me right back to the email activation screen.

    update 11PM MTN ......fixed