Forum Discussion

GrayceonTCat's avatar
7 hours ago

Blank Home screen

Until yesterday, when I logged into Roku using my remote there was no problem with the home screen coming up on the television -- menu side bar, app list etc.  Now I get an empty Roku screen. I did remove the Roku stick, waited about a minute, and put it back in.  Still nothing.

The home screen is there, but it is empty. My remote doesn't do anything.

HOWEVER, when I use the Roku app on my phone I can access whatever I want. I choose the app, and it appears on the TV. Once the app pops up, I can navigate as usual around the app with my remote. However, if I click the home button, it's back to the empty home screen.

Is there a fix for this? Things were plugging along as usual, until they weren't. I didn't make any changes --updates, new apps, etc.

Thanks for whatever solutions you can offer.

Best,

GTC

 

 

1 Reply

  • renojim's avatar
    renojim
    Community Streaming Expert

    When you say you "unplugged the stick", did you unplug the power to the stick or try pressing the reset button that should be along the edge?