Forum Discussion

mejd's avatar
mejd
Newbie
2 years ago

Can't find the search button or Disney+

I am located in Canada, but I can't find the search button, even when I scroll through all the apps I can't find Disney+. 

1 Reply

  • renojim's avatar
    renojim
    Community Streaming Expert

    Your Roku account most likely isn't associated with Canada.  Did you create it while you were in Canada and while not connected to a VPN?  The only way to fix such a problem is to abandon/close the current Roku account, create a new one, factory reset your Roku device, and link it to the new account.  You should clear your browser cookies, use a different browser, use a different device, or use a private/incognito browser window when creating the new account to ensure no information saved by your browser can interfere with the create of the new account.

    How to close your Roku® account | Official Roku Support

    How do I factory reset my Roku® streaming device? | Official Roku Support