Forum Discussion

Sprunghornet078's avatar
Sprunghornet078
Reel Rookie
11 months ago
Solved

Can't find a tv code for my LG tv

I went through all the codes and I still heard the music and I can't get TV controls to work.

remotes
  • RokuArjiemar's avatar
    RokuArjiemar
    11 months ago

    Hello! Sprunghornet078,

    Thank you for posting on the Roku Community!

    We appreciate you contacting us regarding setting up the Roku remote for TV control. We are delighted to help.

    Some Roku voice remotes incorporate both wireless and infrared (IR) technologies letting you seamlessly control your Roku streaming device along with aspects of your TV. You can set up the TV controls during the initial setup and activation of your Roku device, or you can wait and do it at any time from the Settings menu. For help starting that process, visit the detailed article about setting up your voice remote to control your TV.

    To have your Roku device try additional remote codes, restart the TV controls setup process for your voice remote and alter the steps as follows:

    1. When you first hear the music stop and are asked “Did the music stop playing?”, do not answer the question. Instead, turn volume back up with your TV remote until the music is audible again.
    2. Now, answer the question with No and your Roku device will move on to try the next remote code.
    3. The next time you hear the music stop, answer the question with Yes and your voice remote will be programmed with the new code.
    4. In rare cases, you may need to repeat this process, answering No to multiple codes before you find a code that controls both power and volume.

    For more detailed information, please check it here: Why is my Roku voice remote not controlling power and volume on my TV?

    Thanks,
    Arjiemar

  • RokuArjiemar's avatar
    RokuArjiemar
    11 months ago

    Sprunghornet078,

    Thanks for the updates,

    Please try to go to the settings on your TV and make sure  CEC is enabled. Then Go to the Settings menu on your Roku player and redo the TV controls setup for your remote. 

    Enabling CEC and ARC is different for every TV brand. Some have separate settings for each, while others combine the features into one setting that turns ARC and CEC on or off at the same time. When looking through your TV's menus for these features, understand that manufacturers may not refer to them by name, but rather as part of a branded trade name.

    LG (SIMPLINK)

    • Note: SIMPLINK must be enabled using the CEC steps before you can enable ARC
    • CEC steps:
      1. Hold Settings on your LG remote for 5 seconds to open the Settings menu
      2. Select All Settings from the bottom right corner of your display
      3. Select General from the left menu
      4. Select SIMPLINK (HDMI-CEC)
      5. Set SIMPLINK (HDMI-CEC) to On, and confirm
      ARC steps:
      1. Perform LG CEC steps 1 and 2
      2. Select Sound from the left menu
      3. Select Sound Out
      4. Select Audio Out (Optical/HDMI ARC)
      5. Set Digital Sound Out to Auto

    Thanks,
    Arjiemar

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    11 months ago

    Hello! Sprunghornet078,

    Thank you for posting on the Roku Community!

    We appreciate you contacting us regarding setting up the Roku remote for TV control. We are delighted to help.

    Some Roku voice remotes incorporate both wireless and infrared (IR) technologies letting you seamlessly control your Roku streaming device along with aspects of your TV. You can set up the TV controls during the initial setup and activation of your Roku device, or you can wait and do it at any time from the Settings menu. For help starting that process, visit the detailed article about setting up your voice remote to control your TV.

    To have your Roku device try additional remote codes, restart the TV controls setup process for your voice remote and alter the steps as follows:

    1. When you first hear the music stop and are asked “Did the music stop playing?”, do not answer the question. Instead, turn volume back up with your TV remote until the music is audible again.
    2. Now, answer the question with No and your Roku device will move on to try the next remote code.
    3. The next time you hear the music stop, answer the question with Yes and your voice remote will be programmed with the new code.
    4. In rare cases, you may need to repeat this process, answering No to multiple codes before you find a code that controls both power and volume.

    For more detailed information, please check it here: Why is my Roku voice remote not controlling power and volume on my TV?

    Thanks,
    Arjiemar

      • Tivoburkee's avatar
        Tivoburkee
        Community Streaming Expert
        11 months ago

        Try Vizio, Goldstar, and Hisense tv codes.

    • Mace67's avatar
      Mace67
      Newbie
      3 months ago

      This makes no sense at all. You say wait for the music to stop. Well it never stops. If it did you have found the right code. It just loops. Then you say not to answer the question then "turn volume back up". Why would we have it turned down if we need to hear the music. Plus,you never told us to turn it down.

      You can't turn it down because you have  to answer the question asking if you still hear music?? 

      What is so hard about you guys finding out what the code is for a LG OLED C4 television???