Forum Discussion

Lex5e's avatar
Lex5e
Newbie
6 months ago
Solved

Cant connect to app, Same wifi and ip wont work

I'm dont have my remote with me and im using a friends. i cant connect my phone to the tv even with using the ip network, the device wont show up on the app, and im 100% on the same wifi. what do i do??

mobile app
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    6 months ago

    Welcome, Lex5e.

    Excited to see you here in the Roku Community!

    Thanks for sharing your experience here about the Roku Mobile app that won't connect to your Roku device, we'd like to help you get back up and running.

    Here are some quick suggested fixes you might try:

    • Reboot your Router. Start by unplugging it from the power source then plugging it back in to restart the connection from your Router to your Roku device. 
    • Sign out and then sign back into the app. If the issue is still not resolved, try the next step below.
    • Uninstall and then reinstall the app. 

    If the issue continues after doing all the steps above, please let us know so we can explore more troubleshooting options. 

    Wishing you luck. 

    Best,
    Emman

1 Reply

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    6 months ago

    Welcome, Lex5e.

    Excited to see you here in the Roku Community!

    Thanks for sharing your experience here about the Roku Mobile app that won't connect to your Roku device, we'd like to help you get back up and running.

    Here are some quick suggested fixes you might try:

    • Reboot your Router. Start by unplugging it from the power source then plugging it back in to restart the connection from your Router to your Roku device. 
    • Sign out and then sign back into the app. If the issue is still not resolved, try the next step below.
    • Uninstall and then reinstall the app. 

    If the issue continues after doing all the steps above, please let us know so we can explore more troubleshooting options. 

    Wishing you luck. 

    Best,
    Emman