Cannot login to Roku Mobile App
I Still have this problem today. I have tried before from last year. No problem from the web login or TV login, just not mobile phone.
Forum Discussion
I’m having trouble as well. I tried deleting app and reinstalling but all I get is a black screen that says something went wrong loading this page, use the remote control, retry or go to support page for any outages.
Hi Crazylola47,
Greetings from the Roku Community!
We understand you're also having problems accessing your Roku mobile app. We would be happy to look further into this issue, but we need more details. Please provide us with the following information:
- Roku device model, serial number, device ID, and current OS version. (This can all be found in Settings > System > About.)
- Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
- Mobile phone or tablet OS version, model, and app version.
Once we have this information, we will be able to investigate further.
Best regards,
Eunice
Using the latest app, still having issues today, which makes me believe most likely will be the account issue since I tried many Android still not avail.
If we still think it is the device issue, someone can get an Android phone model that works for them, I can try it for my account.
I did the Wireshark capture, it did resolve the DNS and HTTPS address correctly.
Just curious, How many users need to complain about this issue before roku plans to fix it? This has been happening for the past year and we've got roughly 20 or so users actively complaining about this, Who knows how many are silently suffering with it.
I know my credentials are correct, because I can log on to the roku app using my iOS devices using the same credentials, as well as some Android devices (I can login with my Pixel 7, But get the aforementioned error on my OnePlus 8T) . Several other users in this thread have also reported the same, Some devices work, some provide the error.
If you plan on flat out not supporting specific Android device models, That's fine, Just make an announcement, provide and maintain a list of unsupported devices. Or do what most Google Play Store publishers with half a brain do and blacklist the app from being installable on undesirable devices. Or better yet, Rather than having the app gaslight your users into thinking their credentials are wrong, Have it display a message stating that the device you're logging in with is unsupported! A bare minimal solution!
At the moment, Some affected users are encouraging others to download older versions of your app from shady APK sites, which resolve the issue, But could contain malicious modifications, Exposing your users to potential data breach or other security issues.
These smooth brained moves could end up saving Roku the burden of needing to properly support their products, but they will come at the expense of the user security. Please fix this.
I think the problem might be a dependency on Google Play Services. Why? No idea. What does this app have to do with Google?
I was not able to login on a Moto G7 Plus with /e/ OS (de-googled) but now I am able to login on a Pixel 7 running Graphene OS (GPS is sandboxed), but I don't think I'm a typical user here. Most users I think are likely running stock Android.
In my case it is resolved but I totally agree with your point that there seems to be no effort to even diagnose the root cause.
