Cannot login to Roku Mobile App
I Still have this problem today. I have tried before from last year. No problem from the web login or TV login, just not mobile phone.
Forum Discussion
Still not working. Even try to forget my password（Do it on purpose.）, and it still doesn't work.
I remember if I create a completely different user for somebody, it will work.
Not sure the reason is why it not works for my account.
Thanks for getting back to us, crk1918
We appreciate you for providing the additional details. Have you tried uninstalling your Roku mobile app, and re-installing it to see if you're able to see any improvements?
Keep us posted.
Best wishes,
Kash
Yes. I have tried this before.
Hi crk1918,
Thank you for updating us here in the Roku Community!
We'd love to assist you further with this issue that you're having with the Roku mobile app since you're unable to sign in. Would you please let us know if you have another phone so we can try downloading the app and see if the problem still exists?
We'll wait for your response.
Thanks,
John
Hi,
Still having the same problem using a different phone. Again, website sign in still work. Is a phone and website using a different database to sign in or Something?
