Forum Discussion

Godins's avatar
Godins
Reel Rookie
5 years ago
Solved

Cannot find network after power cut

Hi. Roku 3920x streamer.  It was working fine until we had a power cut lasting only seconds.  Now, it will not connect.  It does not even see our wireless network despite being only six feet away fro...
TV & Player WiFi
  • Godins's avatar
    Godins
    5 years ago

    Thank you all.  It is nice to have an explanation as to why the device cannot see the router.  Unfortunately I am now concerned that this problem may recur the next time we have a power cut.  So, we will learn to live without the Roku.

  • JackN777's avatar
    JackN777
    5 years ago

    It may very well indeed be the router changed channels.

    If you folks can access and adjust your WiFi routers, then try forcing it to use 2.4 GHz channels 1, 6, or 11, instead of auto.

    Worth a shot...

    Worked for me after a recent T-Storm outage on my (2) 3910's and (1) 3710. My Laptop saw the router fine through it all. **bleep** channel was 10, after power cycling the Router again, it switched to Channel 1 and everything worked well again.

    If you have a connection, the Roku will tell you what channel it is using by going to Settings/Network/About. the channel it's on will show up in the info list toward the bottom.

DBDukes's avatar
DBDukes
Community Streaming Expert
5 years ago

This isn't really a Roku issue, and could easily arise elsewhere. Allow me to explain.

There are many many many devices that are 2.4 GHz only. Many many smart appliances operate on 2.4 GHz only. If you ever decide to add any that are 2.4 GHz only, they will be the same as the cheaper Roku devices (such as the one you have). Smart devices that operate on dual band (like the better Roku devices) will be fine.

If your network is not restoring the 2.4 GHz band following a power outage, that may be indicative of either: 1) improper setup, or 2) a device going bad. I'd suggest the second explanation may be the one.

Just offering out this bit of info for your consideration.

JackN777's avatar
JackN777
Streaming Star
5 years ago

It may very well indeed be the router changed channels.

If you folks can access and adjust your WiFi routers, then try forcing it to use 2.4 GHz channels 1, 6, or 11, instead of auto.

Worth a shot...

Worked for me after a recent T-Storm outage on my (2) 3910's and (1) 3710. My Laptop saw the router fine through it all. **bleep** channel was 10, after power cycling the Router again, it switched to Channel 1 and everything worked well again.

If you have a connection, the Roku will tell you what channel it is using by going to Settings/Network/About. the channel it's on will show up in the info list toward the bottom.